Geraldine Royeppen

Experienced in the hospitality industry for 15 years in Panama, Central America. Developed a tourist business inside the Chagres National Park. Strong administrative, teaching, and hospitality expertise to create engaging learning environments. Passionate about developing and mentoring future professionals through real-world knowledge and multiple intelligence interactive teaching methods.

Owner & Manager at Nest Rainforest Retreat Hostel (2015-01 – Present)

Full hospitality operations management including guest services, reservations, and client relations. Business operations, budgeting, and marketing strategies oversight.

• Manage full hospitality operations including guest services, reservations, and client relations
• Oversee business operations, budgeting, and marketing strategies
• Train and guide staff in hospitality standards and customer service excellence
• Utilize online booking systems and digital platforms to manage reservations
• Apply industry knowledge to enhance guest experience and service delivery

Librarian & Information Technology Teacher at Thomas Jefferson Private School (2012-01 – 2015-12)

Delivered interactive lessons in technology and information literacy to Kinder to Grade 5 students. Designed engaging learning activities and reading programs.

• Delivered interactive lessons in technology and information literacy
• Designed engaging learning activities to support student development
• Developed reading programs for second-language learners
• Provided academic support and mentorship to students
• Applied multiple Intelligence learning when planning lessons
• Managed learning resources and implemented a system for information retrieval

Hospitality Administrator & Reservations Coordinator at The Nest Rainforest Retreat (2015-01 – 2020-12)

Managed reservations and coordinated guest services for international visitors. Organized tour bookings and administrative systems.

• Managed reservations and coordinated guest services for international visitors
• Organized tour bookings and supported tourism-related activities
• Provided training and guidance to staff on service delivery and operations
• Maintained administrative systems, payments, and operational records
• Promoted services through social media and online platforms

Captions Agent at Alorica (2021-12 – 2022-06)

Delivered real-time captioning services with high accuracy. Temporary position during COVID-19 pandemic when tourist business closed.

• Delivered real-time captioning services with high accuracy and attention to detail
• Demonstrated strong listening, communication, and time management skills

Research Librarian at Rand Merchant Bank (2004-01 – 2008-12)

Conducted research and supported professionals with industry information. Managed databases and maintained accurate resources.

• Conducted research and supported professionals with industry information
• Managed databases and maintained accurate, up-to-date resources

Research Librarian at PricewaterhouseCoopers (2003-01 – 2004-12)

Provided research support to consultants and financial teams.

• Provided research support to consultants and financial teams

Librarian at South African Broadcasting Corporation (1995-01 – 2003-12)

Delivered research and information services for media professionals. Managed archives and supported content development.

• Delivered research and information services for media professionals
• Managed archives and supported content development
• Acquisitions
• Cataloguing
• Indexing

National Diploma in Library and Information Science – ML Sultan Technikon (1992-01 – 1994-12)

Diploma in Journalism – Damelin College (1994-01 – 1994-12)

Certificates in Tourism Industry – INADEH (Instituto Nacional de Formación Profesional y Capacitación para el Desarrollo Humano) (2015-01 – 2017-12)

Certificate in Multiple Intelligence and Talent Development for Schools – Panama (2013-01 – 2013-12)