Gilda Francisco

Experienced administration and visa-processing professional with direct embassy experience in visa application processing, eligibility and compliance assessment, document verification, client enquiries, secure records management and embassy administration. Additional experience includes reporting, policy records, tender compliance checks, stakeholder liaison and staff supervision. Highly organised, analytical and detail-oriented, with strong communication, time-management, customer-service and computer skills.

Admin Head - AVBOB MUTUAL SOCIETY

(2024-10)

• Supervise staff and coordinate administrative activities, records and day-to-day operations.
• Handle stakeholder queries, prepare and manage reports, and ensure documentation is processed accurately and efficiently.
• Assist with asset, stock and fleet administration, including vehicle documentation and licensing.
• Maintain accurate records and support operational priorities and service delivery.

Tender Administrator - ALIJENDE BUSINESS SOLUTIONS

(2022-11 - 2024-09)

• Verified tender documentation against technical, skills and experience requirements and ensured completeness and accuracy.
• Coordinated submissions within deadlines and maintained electronic and hardcopy records.
• Assisted with SHE and Quality Files according to client criteria and coordinated with teams on required deliverables.

Visa Administrator Officer - EMBASSY OF THE REPUBLIC OF ANGOLA

(2020-11 - 2022-05)

• Processed and evaluated visa applications for individuals seeking entry into the country.
• Assessed applicants' eligibility and compliance with legal requirements.
• Verified and collated critical supporting documents, including deeds, financial records, transcripts and invitation letters.
• Maintained organised and secure hardcopy visa files and supported effective data management.
• Responded to visa-related enquiries by telephone and in person, verifying and collating relevant documents.
• Provided administrative support essential to smooth embassy operations.

Senior Clerk – Administration Section, Finance Team - AVBOB MUTUAL SOCIETY

(2013-11 - 2019-10)

• Investigated, interpreted and amended policy records while maintaining accuracy and compliance.
• Compiled and analysed daily and monthly reports and provided information and statistics to stakeholders.
• Managed correspondence and queries, resolved issues, and maintained accurate indexed and scanned records.
• Built relationships with internal and external clients and authorised refunds and payments.

Reception / Switchboard Operator & Data Capture - TRAVEL WITH FLAIR

(2011-03 - 2013-10)

• Captured and scanned invoices and orders, maintained digital records and provided professional customer service.
• Answered calls, directed enquiries, took messages and ensured follow-up.

HR Administrator / Personal Assistant - ANDOLENE KOMPERIE LEGAL COST CONSULTANT

(2010-01 - 2011-02)

• Provided office administration, maintained employee records and policies, supported employee relations and conducted orientation/training.
• Assisted with recruitment administration, interview scheduling, engagement initiatives and special projects.

Teacher Record Certificate - Teaching English as a Foreign Language (2026)

Certificate - Introduction to SAMTRAC - NOSA (2025)

Diploma - Business Administration - ALISON (2024)

Higher Certificate - Human Resource Management and Practice, NQF Level 5 (SAQA ID 101818) - Boston City Campus and Business College (2022)

Certificate - Entrepreneurship Development Program - NYDA (2019)

Certificate - PSIRA Grade B - PSIRA (2018)

Certificate - Payroll and Monthly SARS Return - ICB (2017)

Certificate - Customer Service - GTA Travel Academy (2012)

Senior Certificate - Grade 12 - Tiger Kloof School (2007)