Dikeledi Marakalala

Highly experienced and client-focused Administrative and Visa Processing Officer with over 15 years of combined expertise in office administration, customer service, and international visa application handling. Proven track record in managing high-volume, detail-sensitive processes with precision and professionalism. Adept in liaising with consulates, managing confidential documents, and offering support across multilingual and multicultural environments.

A driven and organized individual ready to contribute value both locally and globally in administrative, immigration, or customer service-oriented roles.

Submission Officer - VFS Global - Visa Application Centre (Italy Immigration & Department of Home Affairs)

(2019-05 - 2025-07)

• Process visa applications in line with official instructions
• Biometric enrolment and secure passport handling
• Data capturing and document verification
• Daily passport reporting and applicant support
• Financial transactions and front-line customer service
• Strict compliance with SOPs and confidentiality standards

Visa Application Officer / Front Desk Officer - Capago Visa Application Centre

(2017-05 - 2019-04)

• Provided frontline visa assistance and client orientation
• Document processing, filing, and query handling
• Email correspondence and administrative support
• Assisted with public fund handling and tracking applications

Field Market / Merchandiser - Professional Field Marketing

(2008-06 - 2017-04)

• Stock control, product promotions, and customer engagement
• Supplier liaison, order placement, and inventory management
• Conducted stocktakes and ensured store presentation
• Applied basic business and financial calculations for merchandising

Grade 12 - Dennis Matlhaba II High School (2000)

Diploma - Office Administration - Tertiary Institute for Computer and Business Studies (2001)

National Certificate - Customer Management - Service SETA (2007)