Gloria Mathole

Dedicated Customer Service and Call Centre Professional with over 14 years of experience delivering exceptional customer support across customer service, reception, cashier, and BPO environments. Experienced in handling high-volume customer interactions, resolving complaints, processing payments, debt collection, CRM systems, inbound and outbound calls, and maintaining customer satisfaction. Multilingual and passionate about providing outstanding service while meeting performance targets.

Call Centre Representative Agent - DashBPO

(2025-01)

• Handle inbound and outbound customer interactions
• Update customer records
• Assist customers with enquiries
• Recommend solutions
• Follow up on leads
• Achieve performance targets

Customer Service Consultant - EToll

(2011-02 - 2024-10)

• Provided customer support
• Resolved complaints
• Processed payments
• Managed CRM records
• Handled debt collection activities
• Exchanged e-tags
• Prepared daily reports

Cashier - Impala Fruit and Veg

(2009-01 - 2011-01)

• Processed transactions accurately
• Balanced cash drawers
• Handled refunds and exchanges
• Delivered excellent customer service

Receptionist - Rammed Earth Concept

(2005-07 - 2009-12)

• Managed front-desk operations
• Answered calls and emails
• Scheduled appointments
• Maintained records
• Welcomed visitors professionally

Matric - Thomas Mofolo High School

Office Administration - Havatech