Tandile Manene
Customer Service and Call Center Professional
About
Motivated and results-driven Customer Service and Call Center Professional with over 10 years of experience in sales, support, lead generation, and compliance. Proven ability to manage customer inquiries, resolve complaints, and upsell products in high-volume environments. Committed to delivering exceptional service, meeting targets, and fostering client satisfaction.
Experience
Customer Service Representative - WNS Global
(2025-01)
- Handled insurance queries for home and auto policies
- Assisted with premium payments, policy checks, and cancellations
- Ensured compliance and resolved customer issues efficiently
Lead Generation Agent - Lead Operation
(2023-01 - 2024-12)
- Called prospective clients to set appointments for brands like Old Mutual and First for Women
- Captured accurate customer data and ensured smooth lead handover
Customer Service Agent - CCI South Africa
(2021-01 - 2022-12)
- Supported online shoppers on the Neiman Marcus (Australia) platform
- Helped with order placements, tracking, and product queries
Compliance Agent - Happex
(2018-06 - 2020-07)
- Verified KYC documents and managed client communication
- Ensured legal compliance and accurate data handling
- Used spreadsheets and databases to track verifications
Call Center Agent (Hollard) - Omni Channel
(2017-07 - 2018-05)
- Sold funeral and life insurance policies
- Met and exceeded daily call and sales targets
Call Center Agent (Pep/Abacus) - Digicall
(2016-01 - 2017-06)
- Generated 3+ daily funeral policy sales consistently
Call Center Agent (VIVA Campaign) - Italk
(2014 - 2015)
- Sold short- and long-term insurance from cold and hot leads
Call Center Agent - Old Mutual Group
(2013 - 2014)
- Sold policies and contacted clients for renewals on lapsed accounts
Sales & Promotion Agent - Herald Newspaper
(2011 - 2012)
- Promoted subscriptions via phone and in shopping malls
Call Center Agent - Foschini Group
(2008 - 2010)
- Sold magazine subscriptions to account holders
Call Center Agent (Metropolitan) - Direct Channel Marketing
(2006 - 2008)
- Conducted outbound sales calls for funeral policies
Education
Matric - Edu College (2001 - 2003)
