Overview
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With over 25 years of experience in administration and Operations environments, I devised and delivered exceptional customer care strategies, and exceeded the SLA and Turnaround Times. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion.
I have more than 15 years of experience in managing and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management and making organizations successful. My expertise spans all channels of People management, Customer Relationship management and satisfaction, and Business Improvement.
I have been exposed to the Administration and Operations industry working in Medical aid administration and a professional body. As a Service manager, I managed a team of Claims and Clinical Auditing, Records and Document Management, Premium and Membership department, Query resolution as well as the Distribution and Facilities management when I was employed by Transnet (Transmed), Metropolitan Health Group, and Momentum Metropolitan Holdings.
I managed a team of membership administrators when I was employed by the Water Institute of Southern Africa.
