HR Manager – Inland Division - Sportsmans Warehouse (SWH) - Centurion, Atterbury, Menlyn, Woodmead, Polokwane, Zambezi, Modderfontein
(2026-04)
Key mandate: Drive HR strategy, IR compliance, flexi workforce governance, and people capability across seven branches (Centurion, Atterbury, Menlyn, Woodmead, Polokwane, Zambezi, Modderfontein).
- Designed and deployed a comprehensive Polygraph Management Framework — replacing an outdated LOC approach — incorporating a 6-dimension scoring system, position-sensitive tier classifications (Branch Manager, 2IC, Consultant, Admin), a corrective resolution matrix, and a 30/60/90-day monitoring scorecard anchored to the Goldplat Recovery precedent.
- Led disciplinary code reform, removing the internal appeal process in favour of direct CCMA referral, ensuring full LRA alignment and procedural fairness across all levels.
- Developed and implemented a 90-day HR Action Plan aligned to the FY27 Ops/HR Strategy: flexi workforce stabilisation, INSPIRED framework embedding, LRMG upskilling pipeline, succession planning, and a Quarterly Recognition Programme.
- Managed complex employee relations matters — distinguishing informal counselling from formal disciplinary escalation — with structured risk assessments and procedural fairness evaluations.
- Produced formal HR Intelligence Reports for senior leadership distribution, articulating the division's HR mandate, compliance framework, and strategic priorities.
- Built structured Employee Action Plans (FWWs, LOCs, Disciplinary Enquiries, PIPs) across five stores (NRD, POT, KDP, VDB, KEY).
- Led full Manpower data reconciliation — aligning headcount across all Inland branches and resolving staffing discrepancies across 179 staff.
- Oversaw Time & Attendance, payroll compliance, flexi workforce database, and youth recruitment initiatives division-wide.
- Designed and optimised a 19-slide Floor Manager Upskilling PowerPoint training programme covering ethical leadership, OOS reporting, stock loss, and the Service Portal.
Regional People Partner - Shoprite Group – OK Furniture
(2023-11 - 2026-04)
- Led regional People strategy execution aligned to divisional objectives and operational plans across the full employee life cycle.
- Managed industrial relations matters including preparation and attendance at CCMA conciliations and arbitrations.
- Partnered with the Divisional People Partner to oversee succession planning, talent management, and the Workplace Skills Plan (WSP/ATR).
- Guided and coached store managers and team leaders on HR policies, procedures, and best practices.
- Consolidated workforce capability requirements and developed regional workforce plans to meet business needs.
- Managed UIF, disability, death, and medical aid benefit claims; coordinated with payroll on all employee movements.
- Analysed People data and trends to diagnose issues and recommend evidence-based solutions to leadership.
Trainee Regional People Partner - Shoprite Group – OK Furniture
(2022-01 - 2023-11)
- Supported the Divisional People Roadmap, delivering HR services across the full employee life cycle.
- Contributed to career management, succession planning, and talent management initiatives.
- Assisted with recruitment, selection, and onboarding in line with organisational policies.
- Collaborated with People Solutions teams to resolve escalated people matters and surface regional data insights.
People Delivery Assistant - Shoprite Group – OK Furniture
(2021-01 - 2022-12)
- Managed end-to-end recruitment: shortlisting, interview scheduling, and offer preparation.
- Prepared and conducted CCMA conciliations; assisted HRBP with arbitration preparation.
- Processed new employee documentation, promotions, and transfers for payroll.
- Administered UIF, death, disability, and retirement claims through the labour department.
HR Operating Officer - Tiger Brands
(2017-08 - 2018-12)
- Served as SME on Oracle Fusion and Oracle Taleo for leave management and HR queries.
- Reviewed and developed HR reports and metrics; managed SLAs between HR Shared Services and Business Units.
- Trained new team members on HRIS systems and daily operating procedures.
HR Coordinator - Emerald Casino
(2016-07 - 2017-02)
- Coordinated full-cycle recruitment including screening, interview scheduling, and induction programmes.
- Supported employee relations activities; contributed to training manuals and the employee handbook.
- Contributed to the development and distribution of annual company-wide engagement surveys.
HR Intern - Emerald Casino
(2015-08 - 2016-06)
- Provided administrative support across recruitment, employee relations, and training coordination.
- Supported the Talent Manager with in-house training and leadership meeting administration.
