Gugu Nyambi

Dedicated and customer-focused retail professional with proven expertise in store management, sales, and merchandising. Skilled in team leadership, stock management, and ensuring smooth store operations to meet sales targets. Recognized for exceptional customer service and strong organizational abilities, with a track record of achieving performance excellence. Committed to contributing to business growth through efficient operations and customer satisfaction.

Store Manager - Queenspark

(2024-09)

• Oversee daily store operations to ensure smooth running and compliance with company policies.
• Supervise, train, and motivate staff to deliver excellent customer service.
• Manage inventory, stock replenishment, and shrinkage control.
• Ensure store visual merchandising and displays meet brand standards.
• Handle cash, banking, and administrative functions accurately.
• Drive sales performance by setting targets and implementing effective strategies.

Cashier - Saveways Super Spar

• Processed customer purchases efficiently while maintaining accuracy in transactions.
• Provided excellent customer service, addressing queries and resolving complaints.
• Handled cash, card, and voucher transactions responsibly.
• Maintained cleanliness and organization of checkout counters.
• Assisted with promotional sales activities and product awareness.
• Ensured compliance with store policies and customer satisfaction standards.

Store Assistant - Miladys

(2017 - 2019)

• Assisted customers with purchases, product queries, and styling advice.
• Maintained store presentation, ensuring displays were neat and aligned with company guidelines.
• Processed sales transactions and handled point-of-sale operations.
• Supported stock control, replenishment, and product returns.
• Assisted management in achieving daily and monthly sales targets.
• Promoted customer loyalty through personalized service.

N3 - Fitting and Machining - Mphondozankomo FET College (2015)

Matric - Grade 12 - Joseph Matsebula Secondary School (2007)