Guy Arends

I am goal driven, hard worker, organized and up to any challenge given to me. Time management is one of the things I pride myself on and I always make sure to give everything 100% and never leave things half done. I'm passionate about what I do, good service delivery is always the goal, I work well with people and believe good communication is key in achieving good results.

I am a punctual person, I believe in integrity, honesty and openness. I am a good role model and always strive to be someone the youth can look up to.

Floor Supervisor at @HOMELIVINGSPACE/CORICRAFT (EMPORIUM STORE) – WALMER (2026-07 – Present)

• Support the Store Manager and management team in the effective day-to-day operation of the store.
• Lead, motivate and support the retail team to achieve sales, customer service and operational objectives.
• Deliver exceptional customer service by ensuring customers are welcomed, assisted and provided with knowledgeable product recommendations.
• Drive key store KPIs, including sales turnover, Rewards sign-ups, new account acquisitions and overall store performance.
• Monitor sales performance and identify opportunities to improve turnover through customer engagement, upselling, cross-selling and promotional activities.
• Assist with staff coaching, performance support and the development of product and customer-service knowledge.
• Maintain high standards of visual merchandising, store presentation, housekeeping and brand standards.
• Ensure operational procedures, company policies and health and safety standards are consistently followed.
• Effectively prioritise and delegate tasks in a fast-paced retail environment while maintaining customer service as a key priority.
• Assist with stock management, availability, merchandising and maintaining an organised sales floor.
• Resolve customer queries and complaints professionally, calmly and in accordance with company policies.
• Lead by example by demonstrating professionalism, accountability, initiative and a strong customer-focused approach.
• Monitor team performance and provide constructive feedback and recognition to encourage continuous improvement.
• Work collaboratively with management and colleagues to address operational challenges and achieve store objectives.
• Adapt quickly to changing business requirements, customer needs and trading conditions.
• Maintain operational excellence by ensuring the store remains efficient, well-presented and focused on delivering a positive customer experience.

Assistant Store Manager at CLICKS RETAILER (2020-02 – 2026-07)

My job requires me to support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales, reaching budget goals, building customer loyalty in order to meet sales profit and compliance targets, leading to a competitive advantage for the brand, administration, filing and training employees, capturing invoices, banking, planning for the following day, months and promotions.

• While being the assistant store manager at one of clicks Retailer’s store in 2021 I was also a part of the SODP7 program completing a NC: Retail and wholesale operations supervision.
• Most of my job requires working under pressure, and able to delegate staff and working hand in hand with HR when recruiting staff.
• Dealing with IR issues.
• Running the store in absence of the Store Manager without a second Assistant Manager.
• Doing On-boarding and Off-boarding.
• Processing messages on SAP program.
• Controlling expenses in line with budgets.
• Control shrinkage.

Shop Assistant Cashier Tvet Intern at CLICKS RETAILER (2019-02 – 2020-02)

In February 2019 I was employed at Clicks Retailers as a TVET learner. My journey was phenomenal as an Intern as I learnt a lot from Clicks about the retail sector, with the help of its policies, values and Standard Operating Procedures. After completing my internship in July 2020, I continued to work for the Brand as a Shop Assistant Cashier and was afforded the opportunity to relief as an Assistant Store Manager in one of the outlying stores.

Trained in various departments and learned efficient skills of how to operate a business.

Sales Person at 2MARKHAM (2018-03-25 – 2019)

I Was working at Markham based on a work base experience program from our college who places students at various organizations to gain working experience It was for a year every school holiday.

• Administration
• Managing Students
• Merchandising
• Running a store at a profit and how to minimize shrinkage.

N6 Certificate in Business Management – Eastcape Midlands College (2017-02 – 2018-07)

Matric – Uitenhage High School (2011 – 2016)