Mpho Charmaine

Resourceful and organized administrator with over 8 years of experience in managing reception, switchboard operations, and electronic document management systems. Proficient in MS Teams and Windows Filing System, with a strong ability to handle customer concerns and maintain accurate records. Eager to leverage administrative expertise and problem-solving skills to contribute to efficient patient care and operations at Pivot Services.

Personal Assistant - Velakude Trading Pty Ltd - Johannesburg, South Africa

(2019-06 - 2025-09)

• Managed all incoming calls.
• Oversaw Electronic Document Management using the Windows Filing System and Cloud storage.
• Coordinated and recorded meetings.
• Attended meetings and took comprehensive minutes.
• Identified new business opportunities through subscription websites.
• Prepared and bound tender documents.
• Provided support to the Bid Manager in the compilation of tender responses.

Intern and Office Assistant - Dewa Consulting Services and Solutions - Johannesburg, South Africa

(2013-03 - 2018-10)

• Managed the reception desk and switchboard operations.
• Maintained Electronic Document Management systems within MS Teams.
• Scheduled and recorded meetings using MS Teams.
• Distributed Dewa Consulting communiques to project teams.
• Documented meeting minutes during project team meetings.
• Sourced new business opportunities via subscription websites.
• Printed and bound tender documents.
• Functioned as Project Administrator, offering support to all Project Managers.

floor supervisor - ARTURO - MELVILLE, South Africa

(2025-08)

Restaurant (Aug 2025 – Present)

• Supervise staff and manage shift schedules effectively
• Handle customer concerns professionally to maintain satisfaction
• Oversee inventory and support daily operations

DIPLOMA - BUSINESS MANAGEMENT - BOSTON (2021-02)

National Senior Certificate - St Martin De Porres High (2008-02 - 2012-07)