Hadley Hartel

Personal & Career Profile

I am Hadley Wade Hartel, a seasoned telecommunications professional with a commendable 17-year track record in the industry. I have demonstrated strong leadership skills throughout my career. Known for my quick learning abilities, adaptability, resilience under pressure, and respectful consideration of diverse viewpoints,

I bring a robust work ethic and dedication to meeting deadlines. My leadership qualities have contributed to team success, highlighting my reliability and effectiveness in driving projects to successful completion.

Career History

BritelinkMCT 11/2024-Present

Link Manager

Key Responsibilities & Achievements:

• Managed end-to-end fibre optic link build and maintenance across multiple sites, ensuring alignment with company standards and client requirements.
• Led a team of fibre technicians and Link Administrators, delivering training, performance evaluations,

and ensuring adherence to safety and operational procedures.

• Oversaw fibre network design, planning, and installations in collaboration with engineers and contractors to ensure reliable and optimized service delivery.
• Acted as the primary liaison for third-party vendors, overseeing procurement, contract management,

and service quality.

• Maintained strong stakeholder relationships, including clients and regulatory bodies, ensuring timely project delivery and legal compliance.
• Assessed fibre network performance and implemented improvements to enhance reliability and reduce downtime.
• Maintained accurate infrastructure documentation including network maps, as-builts, and equipment records.
• Managed project budgets and timelines, ensuring cost-effective resource use and timely completion of deliverables.
• Ensured all project costing and link completions were captured accurately for financial reporting.
• Enforced compliance with industry regulations and implemented safety protocols for field operations.

Network & Operational Support:

• Managed and monitored fibre optic connections to ensure optimal performance, reliability, and data integrity within network infrastructure.
• Verified route and splice data accuracy using photo templates, updating Structured Information (SI)

and uploading finalized data to DFA and Quick Base databases.

• Coordinated with optical planners, Link Managers, and splicing teams to ensure smooth execution of link builds and accurate documentation.
• Maintained and updated Link Build Schedules, ATP Reports, and compiled ATP Packs and As-Build documentation.

Administrative Coordination

• Provided comprehensive administrative support to Link Build and DPC teams, including appointment scheduling, resource tracking, and time-sheet management.
• Oversaw vehicle and tool coordination, ensuring readiness for field deployment.
• Updated GPON records post-project completion and maintained data consistency across all platforms.

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Hadley Hartel

Mobile number: 0722716789 Page 2 Hadleyhartel@outlook.com

Financial & Procurement Support:

• Operated within project budgets and supported the Finance Department with required documentation submissions.
• Arranged quotes, purchase orders, and invoicing for floating resources and other project components.
• Followed internal billing processes and ensured financial compliance.

Client & Vendor Management:

• Maintained professional communication with clients, providing daily updates on link builds, floating progress, and addressing delivery challenges.
• Facilitated vendor coordination for floating teams and ensured timely execution of service deliverables.

MoovFuel and Lubricants 07/2024– 10/2024

IT Support

As an IT Support Specialist, I provide technical assistance and support to end-users, ensuring efficient operation of computer systems and software applications. My role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring user satisfaction.

Key Responsibilities

Technical Support

o Respond to and resolve IT support requests via phone, email, or in-person.

o Diagnose and troubleshoot hardware, software, and network issues.

• User Assistance:

o Provide training and guidance to users on software applications and best practices.

o Assist users with account setup, access issues, and IT-related inquiries.

• System Maintenance:

o Perform routine maintenance, updates, and backups of IT systems and applications.

o Assist in the deployment of new hardware and software solutions.

• Documentation:

o Maintain accurate records of support requests, resolutions, and IT inventory.

o Create and update user manuals and documentation for IT procedures.

• Collaboration:

o Work with IT team members to improve systems and processes.

o Escalate complex issues to senior IT staff as necessary.

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Hadley Hartel

Mobile number: 0722716789 Page 3 Hadleyhartel@outlook.com

Coreline Fibre United Kingdom 12/2022 – 02/2024

Fibre Technician

As a Fibre Technician I was responsible for the installation, maintenance, and repairing of fibre optic networks.

My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.

Installation

• Install and terminate fibre optic cables in residential and commercial settings.
• Follow blueprints and technical specifications to set up fibre optic networks.

Maintenance and Repair

• Conduct routine inspections and preventive maintenance on fibre optic systems.
• Diagnose and troubleshoot issues with fibre optic networks, using appropriate testing equipment.

Documentation

• Maintain accurate records of installations, repairs, and maintenance activities.
• Prepare reports on network performance and any issues encountered.

Customer Interaction

• Communicate effectively with clients to explain services and address concerns.
• Provide technical support and guidance to customers regarding fibre optic services.

Compliance

• Adhere to safety regulations and industry standards during installations and repairs.
• Stay updated on new technologies and practices in fibre optics.

•

Skills

• Technical Skills:

o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).

o Understanding of fibre optic technologies and networking protocols.

• Problem-Solving:

o Strong analytical and troubleshooting skills to resolve technical issues efficiently.

• Communication:

o Excellent verbal and written communication skills for effective customer interaction and documentation.

• Physical Requirements:

o Ability to work in various environments, including outdoors and in confined spaces.

o Comfort with lifting heavy equipment and climbing ladders.

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Hadley Hartel

Mobile number: 0722716789 Page 4 Hadleyhartel@outlook.com

Dark Fibre Africa 01/2019 – 12/2022

Fibre Technician

As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.

My role requires technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.

Installation

• Install and terminate fibre optic cables in residential and commercial settings.
• Follow blueprints and technical specifications to set up fibre optic networks.

Maintenance and Repair

• Conduct routine inspections and preventive maintenance on fibre optic systems.
• Diagnose and troubleshoot issues with fibre optic networks, using appropriate testing equipment.

Documentation

• Maintain accurate records of installations, repairs, and maintenance activities.
• Prepare reports on network performance and any issues encountered.

Customer Interaction

• Communicate effectively with clients to explain services and address concerns.
• Provide technical support and guidance to customers regarding fibre optic services.

Compliance

• Adhere to safety regulations and industry standards during installations and repairs.
• Stay updated on new technologies and practices in fibre optics.

Skills

• Technical Skills:

o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).

o Understanding of fibre optic technologies and networking protocols.

• Problem-Solving:

o Strong analytical and troubleshooting skills to resolve technical issues efficiently.

• Communication:

o Excellent verbal and written communication skills for effective customer interaction and documentation.

o Call out system (TSA) Technical Support Assistance by leasing with Network Operations

Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC

• Physical Requirements:

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Hadley Hartel

Mobile number: 0722716789 Page 5 Hadleyhartel@outlook.com o Ability to work in various environments, including outdoors and in confined spaces.

o Comfort with lifting heavy equipment and climbing ladders.

Octotel 01/2017 – 12/2019

Site Liaison Officer

As a Site Liaison Officer, I acted as the primary point of contact between project teams, stakeholders, and the community. My role involved facilitating communication, addressing concerns, and ensuring project objectives align with the business expectations.

Key Responsibilities

• Communication:

o Serve as the main contact for stakeholders, including community members, government agencies, and project teams.

o Disseminate project information, updates, and timelines effectively.

• Stakeholder Engagement:

o Organize and lead meetings to discuss project developments and address concerns.

o Foster positive relationships with residents and organizations.

• Issue Resolution:

o Identify and address community concerns related to site activities promptly.

o Collaborate with project teams to implement solutions and mitigate impacts.

• Reporting:

o Maintain accurate records of interactions, feedback, and resolutions.

o Prepare regular reports on stakeholder engagement and community sentiment.

• Compliance:

o Ensure that all site activities comply with relevant regulations and community agreements.

o Monitor project impacts on the local community and report findings to management.

Skills

• Interpersonal Skills:
• Problem-Solving:
• Organizational Skills:
• Cultural Awareness:

o Strong communication and negotiation skills to effectively engage with diverse groups.

o Ability to analyse situations and develop effective solutions to community concerns.

o Excellent time management and organizational abilities to handle multiple tasks efficiently.

o Understanding of the local community dynamics and cultural sensitivities.

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Hadley Hartel

Mobile number: 0722716789 Page 6 Hadleyhartel@outlook.com

MCT Telecommunications 01/2010 –12/2017

Installation Liaison Officer (01/2015-12/2017)

Fibre Technician (01/2010-12/2014)

Installation Liaison Officer

As an Installation Liaison Officer, I served as the primary point of contact between the installation team and stakeholders, ensuring smooth communication and coordination throughout the installation process. This role is critical in managing expectations, addressing concerns, and fostering positive relationships with clients and the community.

Key Responsibilities

• Communication:

o Act as the main liaison between the installation team, clients, and other stakeholders.

o Provide timely updates on project status, timelines, and any changes in scope.

• Stakeholder Engagement:

o Facilitate meetings with clients and stakeholders to discuss project requirements and address concerns.

o Build and maintain strong relationships with all parties involved in the installation process.

• Issue Resolution:

o Proactively identify potential issues and work with the installation team to develop solutions.

o Address any client or stakeholder concerns promptly to ensure satisfaction.

• Coordination:

o Coordinate logistics for installation activities, including scheduling, resource allocation, and site access.

o Collaborate with project managers and other teams to align installation efforts with project goals.

• Documentation:

o Maintain accurate records of communications, agreements, and project changes.

o Prepare reports on installation progress and stakeholder feedback for management.

Skills

• Interpersonal Skills:

o Excellent communication and interpersonal skills for effective stakeholder engagement.

• Problem-Solving:

o Strong analytical skills to identify issues and develop actionable solutions.

• Organizational Skills:

o Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.

• Technical Understanding:

o Basic understanding of the installation processes and technologies relevant to the industry.

____________________________________________________________________________________________________________________

Hadley Hartel

Mobile number: 0722716789 Page 7 Hadleyhartel@outlook.com

Fibre Technician

As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.

My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.

Installation

• Install and terminate fibre optic cables in residential and commercial settings.
• Follow blueprints and technical specifications to set up fibre optic networks.

Maintenance and Repair

• Conduct routine inspections and preventive maintenance on fibre optic systems.
• Diagnose and troubleshoot issues with fibre optic networks, using appropriate testing equipment.

Documentation

• Maintain accurate records of installations, repairs, and maintenance activities.
• Prepare reports on network performance and any issues encountered.

Customer Interaction

• Communicate effectively with clients to explain services and address concerns.
• Provide technical support and guidance to customers regarding fibre optic services.

Compliance

• Adhere to safety regulations and industry standards during installations and repairs.
• Stay updated on new technologies and practices in fibre optics.

Skills

• Technical Skills:

o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).

o Understanding of fibre optic technologies and networking protocols.

• Problem-Solving:

o Strong analytical and troubleshooting skills to resolve technical issues efficiently.

• Communication:

o Excellent verbal and written communication skills for effective customer interaction and documentation.

o Call out system (TSA) Technical Support Assistance by leasing with Network Operations

Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC

• Physical Requirements:

o Ability to work in various environments, including outdoors and in confined spaces.

____________________________________________________________________________________________________________________

Hadley Hartel

Mobile number: 0722716789 Page 8 Hadleyhartel@outlook.com o Comfort with lifting heavy equipment and climbing ladders.

Coreline 01/2019 – 12/2022

Fibre Technician

As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.

My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.

Installation

• Install and terminate fibre optic cables in residential and commercial settings.
• Follow blueprints and technical specifications to set up fibre optic networks.

Maintenance and Repair

• Conduct routine inspections and preventive maintenance on fibre optic systems.
• Diagnose and troubleshoot issues with fibre optic networks, using appropriate testing equipment.

Documentation

• Maintain accurate records of installations, repairs, and maintenance activities.
• Prepare reports on network performance and any issues encountered.

Customer Interaction

• Communicate effectively with clients to explain services and address concerns.
• Provide technical support and guidance to customers regarding fibre optic services.

Compliance

• Adhere to safety regulations and industry standards during installations and repairs.
• Stay updated on new technologies and practices in fibre optics.

Skills

• Technical Skills:

o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).

o Understanding of fibre optic technologies and networking protocols.

• Problem-Solving:

o Strong analytical and troubleshooting skills to resolve technical issues efficiently.

• Communication:

o Excellent verbal and written communication skills for effective customer interaction and documentation.

o Call out system (TSA) Technical Support Assistance by leasing with Network Operations

Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC

• Physical Requirements:

o Ability to work in various environments, including outdoors and in confined spaces.

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Education

National Senior Certificate / Matric, Sarepta Secondary School

Certificates Signing, Lighting and Guarding (UK)

SA001 Overhead Safety (UK)

SA006 Safe Working in Civils (UK)

IPAF Operator Training Certificate (UK)

QNUK Level 3 Award in Emergency First Aid (UK)

FOA (Fibre Optic Association)

Legal Liability

Open Access Network Training

Computer Literacy

• MS 365 Office Suite
• Monday.com
• Quick Base
• ArcGIS
• Google Earth
• CRM
• Azure Active Directory
• Microsoft Intune
• Microsoft Excel 2010 For Window