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Personal & Career Profile
I am Hadley Wade Hartel, a seasoned telecommunications professional with a commendable 17-year track record in the industry. I have demonstrated strong leadership skills throughout my career. Known for my quick learning abilities, adaptability, resilience under pressure, and respectful consideration of diverse viewpoints,
I bring a robust work ethic and dedication to meeting deadlines. My leadership qualities have contributed to team success, highlighting my reliability and effectiveness in driving projects to successful completion.
BritelinkMCT 11/2024-Present
Key Responsibilities & Achievements:
and ensuring adherence to safety and operational procedures.
and service quality.
Network & Operational Support:
and uploading finalized data to DFA and Quick Base databases.
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Mobile number: 0722716789 Page 2 Hadleyhartel@outlook.com
Financial & Procurement Support:
Client & Vendor Management:
MoovFuel and Lubricants 07/2024– 10/2024
As an IT Support Specialist, I provide technical assistance and support to end-users, ensuring efficient operation of computer systems and software applications. My role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring user satisfaction.
o Respond to and resolve IT support requests via phone, email, or in-person.
o Diagnose and troubleshoot hardware, software, and network issues.
o Provide training and guidance to users on software applications and best practices.
o Assist users with account setup, access issues, and IT-related inquiries.
o Perform routine maintenance, updates, and backups of IT systems and applications.
o Assist in the deployment of new hardware and software solutions.
o Maintain accurate records of support requests, resolutions, and IT inventory.
o Create and update user manuals and documentation for IT procedures.
o Work with IT team members to improve systems and processes.
o Escalate complex issues to senior IT staff as necessary.
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Mobile number: 0722716789 Page 3 Hadleyhartel@outlook.com
Coreline Fibre United Kingdom 12/2022 – 02/2024
As a Fibre Technician I was responsible for the installation, maintenance, and repairing of fibre optic networks.
My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.
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o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).
o Understanding of fibre optic technologies and networking protocols.
o Strong analytical and troubleshooting skills to resolve technical issues efficiently.
o Excellent verbal and written communication skills for effective customer interaction and documentation.
o Ability to work in various environments, including outdoors and in confined spaces.
o Comfort with lifting heavy equipment and climbing ladders.
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Mobile number: 0722716789 Page 4 Hadleyhartel@outlook.com
Dark Fibre Africa 01/2019 – 12/2022
As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.
My role requires technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.
o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).
o Understanding of fibre optic technologies and networking protocols.
o Strong analytical and troubleshooting skills to resolve technical issues efficiently.
o Excellent verbal and written communication skills for effective customer interaction and documentation.
o Call out system (TSA) Technical Support Assistance by leasing with Network Operations
Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC
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Mobile number: 0722716789 Page 5 Hadleyhartel@outlook.com o Ability to work in various environments, including outdoors and in confined spaces.
o Comfort with lifting heavy equipment and climbing ladders.
Octotel 01/2017 – 12/2019
As a Site Liaison Officer, I acted as the primary point of contact between project teams, stakeholders, and the community. My role involved facilitating communication, addressing concerns, and ensuring project objectives align with the business expectations.
o Serve as the main contact for stakeholders, including community members, government agencies, and project teams.
o Disseminate project information, updates, and timelines effectively.
o Organize and lead meetings to discuss project developments and address concerns.
o Foster positive relationships with residents and organizations.
o Identify and address community concerns related to site activities promptly.
o Collaborate with project teams to implement solutions and mitigate impacts.
o Maintain accurate records of interactions, feedback, and resolutions.
o Prepare regular reports on stakeholder engagement and community sentiment.
o Ensure that all site activities comply with relevant regulations and community agreements.
o Monitor project impacts on the local community and report findings to management.
o Strong communication and negotiation skills to effectively engage with diverse groups.
o Ability to analyse situations and develop effective solutions to community concerns.
o Excellent time management and organizational abilities to handle multiple tasks efficiently.
o Understanding of the local community dynamics and cultural sensitivities.
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Mobile number: 0722716789 Page 6 Hadleyhartel@outlook.com
MCT Telecommunications 01/2010 –12/2017
Installation Liaison Officer (01/2015-12/2017)
Fibre Technician (01/2010-12/2014)
As an Installation Liaison Officer, I served as the primary point of contact between the installation team and stakeholders, ensuring smooth communication and coordination throughout the installation process. This role is critical in managing expectations, addressing concerns, and fostering positive relationships with clients and the community.
o Act as the main liaison between the installation team, clients, and other stakeholders.
o Provide timely updates on project status, timelines, and any changes in scope.
o Facilitate meetings with clients and stakeholders to discuss project requirements and address concerns.
o Build and maintain strong relationships with all parties involved in the installation process.
o Proactively identify potential issues and work with the installation team to develop solutions.
o Address any client or stakeholder concerns promptly to ensure satisfaction.
o Coordinate logistics for installation activities, including scheduling, resource allocation, and site access.
o Collaborate with project managers and other teams to align installation efforts with project goals.
o Maintain accurate records of communications, agreements, and project changes.
o Prepare reports on installation progress and stakeholder feedback for management.
o Excellent communication and interpersonal skills for effective stakeholder engagement.
o Strong analytical skills to identify issues and develop actionable solutions.
o Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
o Basic understanding of the installation processes and technologies relevant to the industry.
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Mobile number: 0722716789 Page 7 Hadleyhartel@outlook.com
As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.
My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.
o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).
o Understanding of fibre optic technologies and networking protocols.
o Strong analytical and troubleshooting skills to resolve technical issues efficiently.
o Excellent verbal and written communication skills for effective customer interaction and documentation.
o Call out system (TSA) Technical Support Assistance by leasing with Network Operations
Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC
o Ability to work in various environments, including outdoors and in confined spaces.
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Mobile number: 0722716789 Page 8 Hadleyhartel@outlook.com o Comfort with lifting heavy equipment and climbing ladders.
Coreline 01/2019 – 12/2022
As a Fibre Technician I was responsible for the installation, maintenance, and repair of fibre optic networks.
My role required technical expertise in fibre optics, excellent troubleshooting skills, and the ability to work both independently and as part of a team. I ensured high-quality service delivery and network reliability.
o Proficiency in using testing and diagnostic equipment for fibre optics (e.g., OTDR, fusion splicers).
o Understanding of fibre optic technologies and networking protocols.
o Strong analytical and troubleshooting skills to resolve technical issues efficiently.
o Excellent verbal and written communication skills for effective customer interaction and documentation.
o Call out system (TSA) Technical Support Assistance by leasing with Network Operations
Centre (NOC) for calls logged from clients and dispatching internal teams to attend calls, with regular feedback to NOC
o Ability to work in various environments, including outdoors and in confined spaces.
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National Senior Certificate / Matric, Sarepta Secondary School
Certificates Signing, Lighting and Guarding (UK)
SA006 Safe Working in Civils (UK)
IPAF Operator Training Certificate (UK)
QNUK Level 3 Award in Emergency First Aid (UK)
