Happiness Masilela

Operations Management professional with 3+ years of experience specializing in warehouse logistics, settlement administration, and quality assurance, transforming operational challenges into measurable results. Leverages D365 Finance & Operations, Power BI, and ERP systems to eliminate documentation errors, streamline dispatch, and maintain accurate inventory records. Implements KPI monitoring and process optimization to increase on time settlements by 9% and improve workflow efficiency across cross functional teams.

Demonstrated ability to ensure 100% compliance with NSF audits, reconcile complex settlement discrepancies, and strengthen coordination between warehouse, finance, and transport functions hence delivering consistent operational reliability and cost effective performance.

Warehouse Clerk / Settlement Office Clerk - COCA COLA BEVERAGE SOUTH AFRICA - Pretoria

(2025-06)

• Process dispatch in D365 F&O by preparing delivery notes, invoices, and PODs, resulting in a 22% reduction in invoice mismatches and faster revenue recognition.
• Receive and post incoming stock in ERP with quantity and batch verification, sustaining inventory accuracy above 98%.
• Validate PODs and invoices using ERP and Excel trackers, cutting settlement delays and improving on-time payment rate to 96%.
• Monitor daily deliveries vs invoices through Power BI dashboards, enabling recovery of unbilled orders and reducing revenue leakage.
• Capture pricing and totals in the settlement system and escalate variances, decreasing financial adjustment cycle time.
• Coordinate with warehouse, drivers, and accounts to resolve queries within SLA, improving internal response time and customer satisfaction.
• Maintain digital and physical filing controls for settlement records, ensuring audit-ready documentation.
• Support cycle counts and stock verification, closing system-to-physical gaps and strengthening stock integrity.

Quality Assurance Intern – NSF Project - CLEAN HEAT ACADEMY - Lanseria

(2024-05 - 2025-06)

• Audited learner files and portfolios against NSF requirements, ensuring full funding eligibility and compliance.
• Tracked document completeness in Excel control logs, reducing missing evidence and rework cycles.
• Prepared evidence packs for internal audits, accelerating approval timelines for learner certification.
• Aligned training delivery with documentation milestones, preventing project payment delays.
• Standardized QA checklists, improving consistency and processing speed across cohorts.

Operations Management Intern - PLATINUM DISTRIBUTION CENTER - Mogwase

(2019-04 - 2020-03)

• Maintained inventory records in ERP and Excel, improving stock visibility and replenishment planning.
• Supported perpetual and periodic counts, identifying root causes of variances and correcting records.
• Prepared customer invoices and dispatch documents, enabling accurate and timely deliveries.
• Managed receiving, storage, picking, and packing to SOP standards, reducing handling errors.
• Coordinated dispatch verification to ensure correct product and quantities reached customers.

Advanced Diploma - Operations Management - Tshwane University of Technology (2023)

National Diploma - Operations Management - Tshwane University of Technology (2019)