Happy Motshabi

An individual looking to obtain an entry level in banking Sector where I can utilize my skills, knowledge, experience and critical thinking skills. I am an enthusiastic self and hard working person, team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as well as using own initiatives. I am able to work under pressure and adhere to strict deadlines.

TEACHER ASSISTANT at KHABELE PRIMARY SCHOOL

• Assisting faculty with classroom instructions, records and assignments
• Leading discussion section
• Meeting with students during office hours
• Leading group projects or discussions
• Grading assignments or papers
• Ordering courses textbooks and monitoring supply
• Helping teachers create lesson plans
• Helping sure classrooms are safe and tidy

DIGITAL CONSULTANT at NEDBANK

• Address any concerns relating to the queue flow or digital devices
• Assist client to download online applications and resolve any log in issues
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care
• Educate clients and potential clients on how to subscribe and service their account
• Educate clients on self-service, digital functionality and features
• Facilitate a conversation with the client to assist them to complete their service needs online
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system
• Meet, greet, establish and clarify client needs and verify documentation and direct clients
• Nurture strong, long-standing client relationships
• Own the client request end to end and route for alternative intervention if not equipped to service the client
• Provide knowledgeable client service that fosters mutual trust and confidence

Grade 12 – Warmbad Hoerskool (2013)

HIGHER CERTIFICATE IN BANKING in Banking – UNIVERSITY OF SOUTH AFRICA (2025)