Hazel Keswa

Detail-oriented and organised administrator with experience in customer service, office administration, order processing, dispatch coordination, quotations, invoicing, courier coordination and record keeping. Confident in dealing with customers and service providers, managing multiple tasks, maintaining accurate information and supporting smooth day-to-day operations. Trained in Sage Pastel Accounting and experienced with Microsoft Office.

Reliable, professional and eager to contribute to a receptionist and administrative team.

Dispatch Administrator - Derma Solutions

(2023-01 - 2026-12)

• Coordinated order processing and dispatch activities to support smooth day-to-day operations.
• Handled customer and service-provider communication relating to orders, deliveries and queries.
• Prepared quotations and invoices accurately according to operational requirements.
• Booked and coordinated courier deliveries and collections, tracking arrangements to completion.
• Managed consumables inventory and maintained accurate stock administration.
• Prepared payment breakdowns and maintained organised administrative records.
• Managed and tracked promotional activities and related administrative requirements.
• Maintained organised documentation and handled multiple administrative tasks while meeting deadlines.

Executive Consultant - Sanlam Sky Solutions

(2017-01 - 2018-12)

• Provided professional customer service and sales support to clients.
• Handled customer enquiries and explained products and services clearly.
• Built and maintained strong client relationships.
• Maintained accurate client information and followed required administrative processes.
• Worked toward and achieved monthly sales targets.

Matric - Ibisi Senior Secondary School (2010-12)