Hector Pule

Results-driven and multilingual customer service and sales professional with over 20 years’ experience in financial services, call center operations, insurance sales, and quality assurance. Proven track record in driving sales, improving customer satisfaction, coaching teams, and ensuring compliance in dynamic environments. Adept in relationship management, tutoring, and team leadership.

Well-equipped for remote work environments, supported by an unlimited Vumatel fibre connection (Cool Ideas) and solar power infrastructure consisting of four panels with a lithium battery backup, ensuring seamless internet and uninterrupted energy supply for maximum uptime and productivity.

Virtual Call Centre Agent – Sales at Energy At Work (Agency) / Standard Bank (2023-06 – 2024-02)

• Sold funeral cover and provided insurance quotes
• Built strong client relationships and met weekly sales targets
• Handled policy migrations and multilingual customer assistance
• Ensured data connectivity for seamless virtual operations

Mathematics Tutor (Grades 10–11) at Self-employed (2021 – 2023-05)

• Delivered CAPS-aligned mathematics tutoring
• Helped learners prepare for exams using past papers
• Supported learners with daily homework and challenges

Sales Manager at Red Apple Publishers (2017 – 2020)

• Managed a team of call centre agents for Telkom funeral policy sales
• Oversaw CRM systems and lead generation

Salesperson at Metropolitan LTD (2015 – 2017)

• Sold funeral and investment insurance products
• Provided accurate financial quotes to clients

Quality Assessor at First National Bank (FNB) (2007 – 2014)

• Designed and calibrated call monitoring tools
• Conducted quality audits, trend analysis, and coaching
• Supported multiple banking divisions and improved customer satisfaction

Call Agent – Technical Support at First National Bank (FNB) (2005 – 2006)

• Provided tech support on smartboxes and resolved customer queries

Call Agent – Smart Box Division at First National Bank (FNB) (2002 – 2004)

• Managed general banking queries and nominated payments

Call Agent – Insurance Sales at Guardian National Insurance (1999 – 2001)

• Sold short-term insurance and provided client consultations

Securities Clerk at Standard Bank – Securities & Financial Assets Division (1994 – 1998)

• Registered and prepared securities for JSE transactions

NQF Level 5 in Core Banking and Financial Services – Cornerstone Performance Solutions

NQF Level 4 in Contact Centre Operations – People Solutions

Mechanical Engineering Studies in Mechanics, Thermodynamics, CAD, etc. – Peninsula Technikon

Matric in Afrikaans, English, Biblical Studies, Mathematics, History, Physical Science – All Saints Senior College (1991)