Helena Annandale

An ambitious and highly organized BCom Business Management graduate with a strong foundation in administration, internal sales, and operational support. Offers extensive experience managing client relations, optimizing inventory workflows, and streamlining administrative processes using ERP systems such as SAGE and SAP. Combines strategic business insight—rooted in coursework spanning Project Management, Human Resources, and Corporate Social Responsibility—with a highly proactive, solutions-oriented approach to customer satisfaction and organizational growth.

Internal Sales Administrator at Gammatec NDT Supplies (2024-02 – 2024-11)

• Proactively reached out to existing and prospective clients to verify details, secure accurate specifications, and ensure absolute order precision.
• Managed end-to-end sales order processing via email and telephone, documenting client data, delivery details, and product transactions accurately.
• Coordinated regularly with technical teams to master product specifications, greatly improving personal capacity to address technical client inquiries.
• Systematically updated and maintained customer databases and sales records to ensure flawless logistical execution and delivery.
• Evaluated client reviews and logistics tracking to actively identify and eliminate processing bottlenecks, ensuring targets were met.

Internal Sales Representative at NJR Steel / Staalbeer (2023-01 – 2023-04)

• Captured complex sales orders and actively resolved demanding routing requirements to secure reliable delivery schedules for major industrial clients.
• Conducted physical stock counts and analyzed stock discrepancies to execute swift solutions for inventory shortages.
• Fostered trusted, professional, and long-standing relationships with customers and internal logistics teams.
• Met or exceeded key performance goals through disciplined prioritization, proactive service, and a high-volume processing speed.

Sales Assistant at Vaal Gas Pty LTD (2021-01 – 2022-12)

• Delivered exceptional point-of-sale service, building strong customer satisfaction through rapid assistance and focused inquiry resolution.
• Managed incoming inventory shipments, unpacking and cross-referencing manifests within tight delivery timelines.
• Maintained premium standards for visual displays and customer checkout points to enhance overall brand presentation.
• Supervised retail shelves and storeroom inventory levels to maintain stock availability.
• Managed physical cash registers and electronic card readers efficiently during peak trading hours to minimize queue times.

Admin & Stock Controller at The Rainmakers CC (2016-01 – 2021-12)

• Verified bulk logistics manifests and tallied incoming pallets against invoices to guarantee receiving accuracy.
• Pulled, packed, and verified order items from stock reserves to meet exact client configurations.
• Built seamless communication channels linking suppliers, operational staff, and dispatch teams to control inventory flow.
• Modeled holding costs and presented data-driven stock strategy adjustments, reducing inventory overhead without compromising service response times.

BCom Business Management in Business Management – Akademia (Centurion) (2016-01 – 2023-12)

National Senior Certificate in General Education – Hoërskool Overvaal (2014-01 – 2015-12)