Helene Andrew

With more than fifteen years of experience leading operations across estate management, project management, hospitality and civil infrastructure, I have developed a strong ability to lead teams, manage business operations and build lasting relationships with customers and stakeholders. Throughout my career I have successfully managed budgets, supervised multidisciplinary teams, coordinated contractors, improved operational efficiencies and maintained high service standards. Whether managing a large residential estate, delivering major infrastructure projects or operating successful hospitality businesses, my focus has always been on achieving results while creating positive experiences for both customers and employees.

Maintenance & Civil Contractor at Self-employed (2023-01 – Present)

Provide maintenance, renovation and civil contracting services to residential, commercial and municipal clients throughout the Garden Route.

• Manage multiple projects simultaneously
• Coordinate contractors and suppliers
• Manage budgets and project timelines
• Maintain strong client relationships
• Ensure quality workmanship
• Monitor compliance with safety regulations
• Deliver municipal civil infrastructure projects
• Successfully managed multiple concurrent projects while maintaining high customer satisfaction
• Built strong working relationships with municipalities, contractors and electrical companies

Project Manager at Octotel / Uplink (2020-01 – 2023-12)

Managed the civil construction component of a 200km Fibre Optic Network installation across the Western Cape.

• Managed daily operations
• Led construction teams
• Coordinated contractors
• Controlled project schedules
• Liaised with municipal authorities
• Managed stakeholder communication
• Ensured environmental compliance
• Successfully delivered the project on schedule while maintaining excellent safety and quality standards

Estate Manager at Self-employed (2011-01 – 2020-12)

Responsible for the complete operational management of a prestigious residential estate comprising 86 Freehold Homes and 30 Sectional Title Units.

• Overall estate operations
• Staff management and supervision
• Budget preparation and financial reporting
• Homeowner liaison
• Capital projects
• Building inspections
• Health & Safety compliance
• Trustee reporting
• Managed operations for 116 residential properties
• Reduced operational costs by approximately 15%
• Successfully managed multiple service providers
• Implemented major security improvements
• Maintained excellent relationships with trustees and homeowners
• Delivered high operational standards across all estate facilities

Project Manager at Whale Rock Developments (2009-01 – 2012-12)

Managed civil infrastructure and residential estate development projects.

• Contractor negotiations
• Site inspections
• Environmental compliance
• Stakeholder reporting

General Manager at Hemingway's Restaurant (2007-01 – 2009-12)

Managed the day-to-day operation of a successful fine dining restaurant.

• Financial administration

Co-owner at Paprika & Question Mark Restaurants (2005-01 – 2007-12)

Owned and managed two successful restaurants.

• Business operations
• Recruitment
• Stock control

Retail Sales & Operations at Nike and Rex Truform

• Customer service excellence
• Sales and merchandising
• Stock management
• Retail operations
• Teamwork
• Working within high-performance retail environments

Matric – Damelin College (1995-12)