Henock Ngandu
Helpdesk Technician
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About
An organized and creative professional with proven Help desk technician skills who desire to learn more. 2-3 years of experience working as a software engineer French Speaking with attention to detail.
Experience
An organized and creative professional with proven Help desk technician skills who desire to learn more. 2-3 years of experience working as a software engineer French Speaking with attention to detail.
Configured hardware, devices and software to set up workstations for employees. Monitored systems in operation and quickly troubleshot errors. Patched software and installed new versions to eliminate security problems and protect data. Performed root cause analysis and general troubleshooting,
Dealing with Clients from European Countries, and American Continents in Both French and English 2 Receiving Incoming calls, Chatting in French and English languages, Live chat, emails
Education
High School Diploma
Continuing education in Cloud Support
Continuing education in Cyber- Security
