Henry Ngozo

I am an adult male with a 25yr experienc in casino industry and hold position as Tables Floor Manager and currently employed.

I have within these periods gained valuable knowledge and intense interest in management position. My objective is to gain more experience, exposure and insight in a working environment. To be in a no limits environment that will allow me to interact with individuals from different backgrounds and allow me to grow both professionally and personally.

My experience as a Table Floor Manager has helped me develop strong interpersonal and communication skills and helped me realize that I can make a valuable contribution to people’s lives and in the same way be able to offer my skills and professional support to any organization. I interact well with people and I am fully conversant in English, Zulu, and Setswana.

I consider myself a hard worker and a dedicated one who thrives on challenges and pressure. I am a self-motivated individual who can easily work independently but is also able to bring assignments to a success when in a team. I value truthfulness, integrity, trustworthiness, punctuality and confidentiality. I am passionate about my work and believe that I can make a valuable contribution to tables department if given a chance.

My duties as a Tables Floor Manager are and not limited for growth.

● Maintain a high level of communication and professionalism. To ensure dealers and table inspectors maintain a similar standard.

● Ensure that dealing and supervision is of a high standard.

● Supervise the opening and closing of tables. Ensure that floats correspond with the table opener.

● Maintain adequate floats by means of accurate table fills and credits, in accordance with company procedures.

● At closure of table, check wheel cover, table chips and chip summary sheet.

● Make sure all paperwork is completed legibly and accurately.

● Lock all floats and seals are in place at the close of gaming.

● Ensure that staff maintain the customer service ethic required by company policy.

● Liaise with table inspectors regarding the technical skills and attitude of dealers.

● Note lack of punctuality or failure to attend.

● Conduct appraisals on a 6 monthly basis for table inspectors and dealers.

● Anticipate customers’ needs and requirements.

● Ensure that management is made aware of customer requirements.

● Identify customers, use their names with discretion once known.

● Ensure that table inspectors control games at all times.

● Maintain awareness of the pit‘s state and inform relevant management as necessary.

● Monitor customer‘s action in order to identify the status of the customer.

● Open sufficient tables as business demands and staffing levels permit and co-ordinate the staff finishing order accordingly.

● Enter player ratings and collate information from table information sheets.

● Ensure that an objective evaluation, verbal and written, is maintained of all gaming staff.

● Endeavour to motivate and maintain staff morale at a high level.

● Maintain the pit diary by documenting all aspects of pit activity.

Personal skills:

· Customer service oriented, well developed skills in customer support, good appreciation of processes, good oral and written communication abilities, excellent interpersonal skills.

· HR corrective measures and Chairing of cases.

· Recruiting and interviewing

· Connect coaching

· Dealer championship Co-ordinate

Name of School : Gauteng Youth College

Higher STD Passed : Grade 12

Subjects : Zulu, English, Afrikaans, Advance Mathematic , Combine Science