Hess Patricia
Debt Collector Specialist
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About
Make calls and send emails to customers to get them to pay their outstanding debt Collect payments from customers Resolve disputes
Experience
Debt Collector Specialist - IWG - UK Based Company
(2023-10 - 2026-06)
- Make calls and send emails to customers to get them to pay their outstanding debt
- Collect payments from customers
- Resolve disputes
- Negotiate payment plans and settlement agreements
- Explain IWG payment policies to customers
- Investigate cases for small claims against non-paying customers
- Engage and support external debt collection agencies
Debt Collector - The Golf Village Tygervalley - Tygervalley
(2016-12 - 2019-07)
- Data Capture
- Experience administrator
- Follow up Queries
- Follow up arrears' payments
- Manage own Branch Worcester gym arrears
Debt Collector - Black Fox Management Call Centre - Kenilworth
(2016-03 - 2016-10)
Inbound / Outbound Call Centre
- Call rate 200 calls per day
- Experience administrator
- Follow up arrears accounts / Queries
- Work on VOYGER system
- Follow up arrears payments
- Negotiate suitable arrangements
Junior Shipping Clerk - Alert Engine Parts - Head Office, Goodwood
(2011-02 - 2012-12)
- Clerk Data Capture
- Communicate with third party service providers
- Communicate with the procurement department and National Warehouse
- Ensure high level of output and accuracy is applied to supplier invoices and Bill Of Lading from Source
- Email work documents Clearing Agency and National Warehouse
- Capture Shipments into a log book
Debt Collector - Direct Axis Sanlam Department - Call Centre
(2008-02 - 2008-06)
- Liaising with Clients
- Follow up Arrears Accounts
- Call Rate +/-160 Per Day
- Negotiate Suitable Arrangements
- Follow up payments arrangements
- Work on Dialler Systems
- Filing all documents to files
Debt Collector - Van Heerden Vennote - Bellville
(2007-02 - 2008-02)
- Accounts Handover
- Tracing Debtors
- ITC Trace
- ITC Listing
- Process Accounts For Summons Issued
- Process Accounts For Garnishees
- Follow up with Clients
- Disputes follow up
- Sending Letters of Demands
- Negotiate Suitable Arrangements
- Follow up payments arrangements
- Filling all documents for files
Debt Collector - Snyman Vennote - Mitchells Plain
(1999-05 - 2005-03)
- Accounts Handover
- Tracing Debtors
- ITC Trace
- ITC Listing
- Process Accounts For Summons Issued
- Process Accounts For Garnishees
- Follow up with Clients
- Disputes follow up
- Sending Letters of Demands
Education
Grade 12 - Beacon Hill High (1996)
