Hlamalane Mboweni

A highly experienced and dedicated IT professional with over 20 years of experience in IT support, network administration, and systems management. Proven ability to manage IT infrastructure, support diverse user bases, and lead IT projects in both corporate and non-profit environments. Possesses strong technical skills in Microsoft 365, Entra ID(Azure), Google Workspace, Sophos, network troubleshooting, and security administration, complemented by an ITIL V3 Foundation certification.

Seeking to leverage extensive expertise to contribute to a dynamic organization.

IT Administrator | Genesis Analytics | Sandton, South Africa

April 2023 – March 2026

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Administer users and groups within Microsoft Azure Entra ID,Sharepoint, and Office 365 environments.
• Provide comprehensive technical support to users via phone, remote assistance (AnyDesk), and in-person, managing service tickets through the GLPI platform.
• Manage user data backups using DropSuite and oversee the secure disposal of IT assets and responsible for the Asset register
• Troubleshoot system and network issues, monitor network performance for maximum uptime, and research new technologies to improve infrastructure.
• Administer Google Workspace, including user and group creation and Gmail account and groups management.
• Document hardware/software problems, system configurations, and maintenance procedures.
• Implement and audit security procedures, providing recommendations for system improvements.

National Information, Communication & Technology Officer | Save the Children South Africa | Pretoria, South Africa

October 2018 – March 2023

• Provided end-user support for all SCSA IT applications and managed escalated helpdesk issues.
• Ensured all ICT services were equipped with current hardware and software, maintaining a consolidated ICT asset inventory.
• Managed and administered the SCSA Office 365 tenancy and Active Directory.
• Oversaw network operations, ensuring optimal internet functionality, managing access controls, and monitoring for maximum uptime.
• Led the development and implementation of the annual ICT plan, disaster recovery plan, and standard operating procedures.
• Conducted IT training and capacity building for staff to ensure compliance with global IT security policies.

Regional IT and Administration Officer | Save the Children International | Pretoria, South Africa

July 2015 – September 2018

• Provided comprehensive IT support, including installation, configuration, and administration of hardware, software, servers (Windows Server 2008/2012), and Office 365.
• Managed network security through a Fortinet firewall and administered Kaspersky Anti-Virus console, SharePoint, and Azure AD.
• Supported users on Windows and macOS platforms, including mobile device configuration.
• Managed IT procurement, vendor relationships, and asset lifecycle, including secure disposal.
• Provided administrative support, including fleet management, procurement, and coordination for conferences and international staff relocations.

IT and Network Technician | The Universal Church of the Kingdom of God (UCKG) | Johannesburg, South Africa

August 2013 – June 2015

• Administered Active Directory, various email systems (Outlook, Zimbra, Google Mail), and supported over 130 users on Windows and Apple platforms.
• Managed server backups, installed and configured user workstations, and provided hardware/software troubleshooting.
• Configured and installed Mitel IP (VoIP) phones and managed network connectivity (VPN, 3G, Wireless).
• Handled IT procurement and maintained accurate records of all IT assets.

IT Support/Desktop Technician | Pretor Estates | Pretoria, South Africa

May 2012 – July 2013

• Supported 115 users with Active Directory, MS Exchange, and Windows 7/8 environments.
• Managed backups, restores, and installations for Windows Server 2003/2008 R2.
• Administered Mimecast and KVM, and was responsible for the full lifecycle of user machines from setup to data backup and restoration.
• Logged and managed calls with third-party vendors to ensure adherence to SLAs.

IT Service Desk Technician | SITA Centurion | Centurion, South Africa

June 2011 – April 2012

• Provided first-call resolution for internal and external clients, logging and managing service calls using ARS/ITSM7 systems.
• Ensured data integrity and adherence to SLAs by escalating calls appropriately and performing client satisfaction follow-ups.
• Reset passwords for ERP, Active Directory, and Mainframe systems.

Desktop and Functional Support Technician | NJA Computer Company

June 2001 – February 2010

• IT Support and Network Support
• Doing network installations of printers and Upgrades.
• Resetting and adding users on the network Using Active Directory.
• Cabling
• LAN Support
• C++ and HTML Programming

Torque IT, 2016

• ITIL V3 Foundation Certification

Oracle University, 2002 – 2003

• Certificate in Oracle Development Courses
• Forms 1 & 2, SQL Fundamentals, Building Internet Reports, PL/SQL Programming

College Campus, 2002

• Diploma in Network and Internet Engineering (Cum Laude)
• A+, N+, Information Systems, PC Fundamentals, Business Management

Tshwane University of Technology, 1995 – 1999

• Diploma in Travel and Tourism (Incomplete)

SA College School, 1994

• Grade 12 / Matric