Hlengiwe Mdabe

Administrative Professional with 8+ years of experience supporting office administration, retail operations, claims processing, data capturing, reporting, customer service, document control, and stakeholder coordination. Proficient in SAP and Microsoft Office, including advanced Excel training. Experienced in managing high-volume administrative processes, investigating discrepancies, maintaining accurate records, and supporting cross-functional teams.

Holds a Bachelor of Business Administration and is seeking opportunities in administration, office support, and operations coordination.

Senior Administrator - SPAR Group Imports Warehouse - Pinetown

(2023-01 - 2025-01)

• Manage daily office administration, records, filing and document control.
• Process claims, capture data and update information accurately on SAP and internal systems.
• Prepare reports, track outstanding matters and support operational follow-ups.
• Investigate discrepancies and coordinate resolutions with internal departments.
• Liaise with retailers, suppliers, customers and stakeholders to ensure efficient service delivery.
• Maintain accurate administrative records and support audit readiness.
• Assist with scheduling, communication, correspondence and general office coordination.
• Support cross-functional teams to meet deadlines and improve administrative processes.
• Monitor outstanding retailer claims, investigate discrepancies, and coordinate cross-functional resolutions to support improved turnaround times.

Receptionist - SPAR Group Imports Warehouse - Pinetown

(2017-01 - 2023-01)

• Managed front desk operations and welcomed visitors in a professional manner.
• Answered and directed high-volume telephone calls and emails.
• Assisted customers, suppliers and internal staff with queries and requests.
• Scheduled meetings, managed boardroom bookings and supported diary coordination.
• Maintained filing systems, office records and administrative documentation.
• Handled data capturing, correspondence and general office administration.
• Supported daily office operations and ensured a professional reception area.
• Resolved customer queries efficiently and escalated matters when required.

Bachelor of Business Administration - Business Administration - Regent Business School (2023-01 - 2025-01)

Higher Certificate in Business Administration - Business Administration - Damelin (2018-01 - 2018-12)

Grade 12 - KwaSanti High School (2008-01 - 2012-12)