Ice n Rose
Dedicated and customer-focused hospitality professional
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About
Dedicated and customer-focused hospitality professional with hands-on experience in waitressing and coffee barista roles across busy restaurant and café environments. Known for delivering excellent customer service, working efficiently under pressure, and maintaining high standards of cleanliness and professionalism. A reliable team player with strong communication skills and a passion for creating positive guest experiences.
Experience
Waitress / Barista - Panarottis, CapeGate Mall - Cape Town
(2023-06)
- Delivered professional table service in a high-volume family restaurant
- Took accurate food and beverage orders and ensured timely service
- Maintained cleanliness of tables, service areas, and dining floor
- Worked closely with kitchen staff to ensure customer satisfaction
- Handled customer requests and resolved minor complaints politely
- Prepared and served a variety of specialty coffee drinks to enhance customer satisfaction
Waitress - Chicken Inn, Simbisa Brands, Harare - Harare
(2018-04 - 2021-01)
- Provided friendly and efficient service to customers in a busy food service environment
- Took orders accurately and ensured timely delivery of food and beverages
- Maintained cleanliness of dining and service areas
- Handled cash and card transactions responsibly
- Worked collaboratively with kitchen and front-of-house staff
Coffee Barista - Brickfields Coffee Shop / Café - Cape Town
(2021-02 - 2023-06)
- Prepared and served a variety of hot and cold beverages to company standards
- Delivered excellent customer service and built rapport with regular customers
- Maintained cleanliness of coffee machines and workstations
- Managed orders efficiently during peak hours
Education
High School Certificate - First Choice College Highfields (2012-01 - 2016-12) Harare
SCAE Coffee Diploma - CIRO Coffe Academy (2021-05) Cape Town
