Iderees Timm
LEARNING & DEVELOPMENT | TRAINING | COACHING
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About
L&D; and training professional with 10+ years’ experience in education, coaching, employee development, customer experience and technology. Experienced in training delivery, facilitation, mentoring, onboarding and performance coaching.
Experience
Educator | Learning & Facilitation - Western Cape Education Department
(2022)
- Facilitate virtual learning, coaching and group sessions.
- Use mentoring, one-to-one coaching and communities of practice.
- Support industry experts with digital learning tools and engagement.
Technical Support | Sage Commerce Accounts - Webhelp
(2020 - 2022)
- Delivered remote client support and onboarding.
- Trained advisors on products, tools and customer interaction.
- Used customer feedback to improve service practices.
Customer Service Coach Lead - Takealot.com
(2018 - 2020)
- Coached new hires on systems, products and service standards.
- Supported onboarding and peer coaching.
- Consistently exceeded service-level goals.
Customer Service Coach Lead / Acting Coach Lead - Amazon Development Centre
(2016 - 2018)
- Coached employees and supported performance reviews.
- Delivered training in communication, problem-solving and empathy.
- Used performance trends to support employee development.
Sales Executive Agent - Altech Autopage
(2012 - 2016)
- Achieved sales targets through consultative selling.
- Trained junior staff in product knowledge and customer relationships.
Education
Bachelor of Education - FET Business Studies - Cape Peninsula University of Technology (2018 - 2021)
National Diploma - Management - Cape Peninsula University of Technology (2014 - 2015)
