Inam Busakwe

I am very punctual human, I make sure i meet my daily targets if my customer is happy am sorted.

Collection agent - Anthony Richard's and associates

(2022-01 - 2023-03)

Achieved successful debt collection results by utilising negotiations skills and developing customised payment plans

• Counselled debtors on payment options and arranged installments agreement
• Work in a call centre environment handling manual and automatically dialed outbound calls
• Managed due past collections calls, skip tracing, outside collection agency coordination, litigation activities

Customer service agent - Teleperfomance

(2023-08 - 2024-08)

Helped large volumes of customers every day with a positive attitude and focus on customer's satisfaction maintained a high level of professionalism.

• When interacting with customers, ensuring positive experiences demonstrated empathy in difficult situations fostering trust and loyalty among customers
• Clearly communicate products features and benefits, helping customers make informed decisions about their purchases
• Contributes to achieving company goals by consistently meeting or exceeding performance etics

Customer service agent - Capita

(2024-10 - 2025-07)

I believe I'm going a extra mile for my customers going above and beyond

Collection agnt - Tenacity

(2026-07 - 2026-05)

• Good at negotiation skills
• Meeting my daily PTP targets and kPIs

Grade 12 (2020)