Patience Sibiya

Administration/Escalation of queries and complaints.

• Carry out 100% of collections processes within mandates, meeting targets and quality standards.
• Collected +130% of arrears and negotiated acceptable payment arrangements and settlements, in line with the given mandate.
• Delivered exceptional (4 rating) service that exceeds customers’ expectations using my good communication skills, innovative and appropriate solutions.
• Accomplished 100% of my personal development plan to increase own skills and competencies in 2021.

Started as a sales agent, moved to credit controller and a current collection agent

N4 management assistant certificate