Iphendulwe Mbombo

Motivated and dependable professional with hands-on experience in office administration, customer service, call centre operations, courier services, and financial advisory roles. Proven ability to engage clients professionally, meet performance targets, resolve queries efficiently, and work effectively both independently and within a team. Strong communication, problem-solving, and organisational skills.

Call Centre Agent at The Best Funeral Society (2023-09 – Present)

• Handle inbound and walk-in client enquiries professionally
• Log funeral claims and assist with policy amendments
• Email policy documentation and follow up on outstanding queries
• Escalate complex matters and ensure resolution
• Research customer information and resolve complaints

Financial Advisor at Old Mutual (2023-01 – 2023-03)

• Prospect and onboard new clients through market research
• Conduct financial needs analysis and provide suitable advice
• Meet weekly sales targets and attend daily Microsoft Teams meetings
• Negotiate with clients and close product sales in line with compliance requirements

Courier Driver at CCD Couriers (2022-08 – 2023-01)

• Delivered parcels safely across multiple cities and routes
• Conducted on-site KYC and FICA verification
• Captured delivery documentation accurately and on time
• Maintained professional relationships with clients

Office Administrator at Abantu Companies and Business Services (2019-01 – 2021-01)

• Managed appointments, emails, and client enquiries
• Welcomed walk-in clients and provided administrative support
• Captured and maintained accurate client records and databases

Matric – Umthawelanga Senior Secondary School (2017)