Customer Service Representative
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Results-driven Customer Service and Administrative Professional with experience in customer support, collections, software quality assurance, client relations, and office administration. Proven ability to manage high-volume customer interactions, resolve complex queries, negotiate payment arrangements, and maintain accurate records while delivering exceptional service.
Customer Service Agent at Advanced Call Centre Technologies (2025-01 – 2025-03)
Assisted U.S.-based clients with tax compliance and account inquiries, resolved customer concerns, verified information, and managed high-volume customer interactions.
Outbound Collections Agent at Nimble Credit Solutions (2024-05 – 2025-02)
Negotiated payment arrangements, updated customer records, and handled sensitive customer conversations professionally.
QA Software Tester at Entrostat (2024-02 – 2024-03)
Executed software testing, documented defects, and collaborated with developers to improve software quality.
QA Tester & Customer Service Representative at Bizzamm Legal (2023-06 – 2024-02)
Performed QA testing, customer onboarding, technical support, and customer feedback collection.
Administrative Assistant at Amantimandze Empowered Solutions (2022-01 – 2022-12)
Managed office administration, documentation, scheduling, and client communications.
Teaching Assistant at Doornpoort Primary School (2021-01 – 2021-12)
Supported educators with lesson preparation, learner support, and classroom administration.
BA Honours in Anthropology – UNISA (2023 – 2024)
BA General – University of Pretoria (2018 – 2020)
National Senior Certificate (2017 – 2017)
