Thandiwe Kunene

Results-driven Customer Service and Administrative Professional with experience in customer support, collections, software quality assurance, client relations, and office administration. Proven ability to manage high-volume customer interactions, resolve complex queries, negotiate payment arrangements, and maintain accurate records while delivering exceptional service.

Customer Service Agent at Advanced Call Centre Technologies (2025-01 – 2025-03)

Assisted U.S.-based clients with tax compliance and account inquiries, resolved customer concerns, verified information, and managed high-volume customer interactions.

Outbound Collections Agent at Nimble Credit Solutions (2024-05 – 2025-02)

Negotiated payment arrangements, updated customer records, and handled sensitive customer conversations professionally.

QA Software Tester at Entrostat (2024-02 – 2024-03)

Executed software testing, documented defects, and collaborated with developers to improve software quality.

QA Tester & Customer Service Representative at Bizzamm Legal (2023-06 – 2024-02)

Performed QA testing, customer onboarding, technical support, and customer feedback collection.

Administrative Assistant at Amantimandze Empowered Solutions (2022-01 – 2022-12)

Managed office administration, documentation, scheduling, and client communications.

Teaching Assistant at Doornpoort Primary School (2021-01 – 2021-12)

Supported educators with lesson preparation, learner support, and classroom administration.

BA Honours in Anthropology – UNISA (2023 – 2024)

BA General – University of Pretoria (2018 – 2020)

National Senior Certificate (2017 – 2017)