Ishaaq Phillips

Implementation & Support Team Lead

Talent

Port ElizabethMember since September 9, 2026

Troubleshooting ODIN Checkpoint systemsHardware installation (Raven Sensors)Software QA (Manual Testing)Process improvementDriving innovationTaking ownership of team-based deliverablesInterpersonal communicationClient training on complex software

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Troubleshooting ODIN Checkpoint systemsHardware installation (Raven Sensors)Software QA (Manual Testing)Process improvementDriving innovation

About

I am a technically proficient Implementation & Support Team Lead for Jendamark Automation's ODIN Checkpoint division, guided by the core principles of customer care and quality. Expert in coordinating complex software rollouts and driving client autonomy through dedicated onboarding and support strategies. Committed to maintaining high product standards through rigorous quality screening and proactive troubleshooting to ensure seamless implementation and long-term customer success.

Experience

ODIN Checkpoint Implementation & Support Team Lead at Jendamark Automation (2026-03 – Present)

Strategic Rollouts: Coordinate the end-to-end rollout and implementation of the ODIN Checkpoint system.
Customer Success: Drive client onboarding and autonomy to support long-term success strategies.
Quality Screening: Perform active quality screening of bug fixes and enhancement releases to ensure system stability.
Technical Infrastructure: Manage Raven Sensor installation, set-up, and ongoing technical support.
Systems Management: Oversee user management and the creation of customer asset master data.
Performance Monitoring: Track and optimize KPIs including First Response Time (FRT), Resolution Time, and Escalation Rates.

ODIN Checkpoint Support Coordinator at Jendamark Automation (2022-10 – 2026-02)

Technical Assistance: Provided timely and effective assistance to clients regarding technical and software-related issues.
Quality Assurance: Conducted quality assurance during development phases to ensure products consistently met customer standards.
Client Liaison: Served as the primary point of contact for clients, maintaining open lines of communication and addressing needs promptly.
Product Performance: Collaborated with operations and product development to ensure seamless client onboarding.

Stores Controller at Jendamark Automation (2021-01 – 2022-09)

Inventory Management: Managed stock booking for projects, dispatched required goods, and conducted regular stock takes.
Logistics Reporting: Developed comprehensive stock reports to support project requirements.