Ishereen Jacobs

I am an enthusiastic and diligent person and consider myself being adaptable and very detailed orientated. I possess management and leadership skills as well as all aspects of overseeing and supervising business operations and administration, change management, quality assurance, data analysis, research and development. My expertise also includes complaint handling, reputational risk, leading a successful team and training of new staff.

I pride myself in being efficient, a hard worker and a quick learner. My professional and proactive approach in the work environment sets me apart from the rest.

Maintain social service levels as required by company standards on social media: Facebook, Twitter, Instagram,

Tik Tok.

• Analyze and interpret reputational risk faced on social media and handling any brand complaints and queries, responding to all our customers in a professional way.
• Participating in Strategic Management Meetings;
• Display strategic insight into developing trends that pose a risk to reputation.
• Identify trends, threats and opportunities in user generated content and report to relevant parties
• Report daily/weekly/monthly on any reputational risk issues, social customer interactions, trends and opportunities.

BA Psychological counselling