Tourism Management Professional
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A Tourism Management Professional, with experience and a strong foundation in finance, tourism operations, customer service, business management, and working with animals. I am a proactive and results-driven professional who thrives in team environments focused on excellence and goal achievement. Working in a hotel equipped me with a lot of practical, hands-on experience in guest relations, operations, and financial administration.
I also have experience working with animals, providing care, exercise, and socialization to support their wellbeing. My qualification has given me a comprehensive understanding of tourism principles, practices, and theories, along with solid business management expertise and versatile, transferable skills. This background has equipped me to manage operations effectively by leveraging technical, managerial, and interpersonal skills.
I am confident in applying specialized industry knowledge, taking initiative, and demonstrating responsibility to drive growth and service delivery in a professional tourism management context. I am now focused on building on this experience and progressing into roles with greater responsibility, leadership, and contribution to a dynamic organization.
Debtors clerk at Protea hotel Balalaika (2025-03 – Present)
As a Debtors Clerk, my duties include managing the debtor's ledger to ensure accounts are billed accurately and paid on time. I process invoices received from the Front Office, distribute statements by the 2nd and 15th of each month, and follow up on overdue accounts via phone and email. I negotiate payment arrangements and escalate unresolved accounts in line with company policy.
I also perform credit checks for new account applications, charge credit cards and virtual cards sent to me for payment, handle daily banking and cash-up procedures, and update foreign exchange rates. In addition, I support the finance team with Accounts Payable, stock takes, and general admin duties, while maintaining accurate filing and records in accordance with legal requirements.
Volunteering at SPCA (2026-02 – Present)
A Dedicated volunteer supporting animal rescue and rehabilitation efforts. I provide care, exercise, and socialization for dogs and cats to prepare them for adoption, with volunteer work done mostly on Saturdays. I play with the dogs, take them for walks, and help create a safe, clean, and loving shelter environment while promoting animal welfare in the community.
Junior tour guide at Apartheid Museum (2024-03 – 2025-02)
I held two roles, working as a Junior Tour Guide and a Retail Assistant. As a Junior Tour Guide, I provided informative and engaging tours to visitors from around the world, sharing the history and legacy of apartheid and offering insight into the social, political, and cultural context of apartheid-era South Africa. At the book shop, I assisted with inventory management and customer service, maintained a welcoming store environment, and ensured that products were properly displayed, while also performing regular stock checks to maintain an efficient and organized store.
Sales Associate at Totalsports (2023-08 – 2024-02)
As a Sales Associate, my duties included providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment. I also restocked shelves, received and processed incoming stock, and assisted with inventory management tasks. Additionally, I collaborated with colleagues to achieve sales goals, participated in visual merchandising initiatives, and stayed up-to-date on product knowledge to effectively promote products and drive business results.
Remedial class teacher at Messio Dei Education (2022-03 – 2023-02)
As a Remedial Class Teacher, my duties include developing and implementing individualized learning plans for students who require extra support, providing small-group or one-on-one instruction, and adapting curriculum materials to meet the needs of students with learning difficulties. I also assess and evaluate student progress, communicate with parents and guardians, and collaborate with other teachers and support staff to ensure a comprehensive approach to remediation. Additionally, I provide emotional support and guidance to help students develop organizational and time management skills, and encourage them to take ownership of their learning.
Volunteer at Themba animal clinic (2016-03 – 2018-05)
As a volunteer at Themba Animal Clinic, I assisted with various animal care tasks, including feeding and watering animals, cleaning cages and enclosures, and providing exercise and socialization for animals. I also provided emotional support and comfort to animals in the clinic, helped to calm anxious or stressed animals, and assisted with animal grooming and enrichment activities. Additionally, I supported the medical team by assisting with animal exams and procedures, preparing animals for surgery, and monitoring vital signs.
Through my volunteer work, I helped to create a safe, comfortable, and stimulating environment for the animals in the clinic's care.
Diploma in Tourism and management – University of South Africa (2023)
Matric – Ratshepo high School (2017)
