Administrative | Operations | Customer Service | Tourism Professional
Highly organised and results-driven professional with extensive experience across travel and tourism, business administration, customer service, financial services, sales support, logistics, stakeholder engagement and municipal operations. Demonstrated success in coordinating projects, managing client relationships, maintaining operational processes, supporting senior management and delivering exceptional customer service across public and private sector environments.
Travel Consultant - Flight Centre
(2025-11)
In my current role as a Travel Consultant, I provide comprehensive end-to-end travel consultation services to a wide range of clients, assisting with both domestic and international travel arrangements. This includes conducting detailed client needs assessments, designing tailored itineraries, and facilitating bookings for flights, accommodation, and related travel services. I actively promote tourism destinations and travel products, contribute to destination awareness and tourism growth, manage customer enquiries, resolve travel-related issues and maintain accurate booking and client records using Galileo and CRM systems.
Sales Associate and Key Account Administrator
(2025-05 - 2025-10)
Responsible for engaging directly with C-level executives and decision makers within a B2B lead generation environment. Leveraged Apollo, SignalHire, HubSpot and Lusha to manage prospecting, lead sourcing, outreach sequencing and CRM updates. Scheduled qualified meetings and demonstrations, managed key accounts, prepared performance reports and supported client retention strategies.
Financial Advisor (Independent Contractor) - The Legacy Planning Institute
(2024-10 - 2025-04)
Provided extensive administrative support to a Financial Advisor. Drafted and customised wills, coordinated signing and safekeeping processes, supported lead generation, conducted investment research, assisted with event planning and contributed to marketing strategies.
Client Service Officer - SAIC Minolta
(2024-06 - 2024-09)
Delivered customer service and administrative support, coordinated technician allocations, processed payments, managed inventory control processes, prepared reports, handled supplier liaison and assisted with social media and office administration.
Personal Financial Advisor - Old Mutual
(2023-10 - 2024-06)
Met with clients to discuss financial goals, educated clients on financial products and investment options, built business relationships, supported sales initiatives and achieved training and performance targets.
Teacher Assistant - Townsview Primary School
(2021-11 - 2022-11)
Provided administrative support to educators, supervised examinations and classroom activities, coordinated learner programmes, maintained records and managed communication with parents and stakeholders.
Executive Administrative Officer - Emkay Holdings
(2018-07 - 2021-01)
Provided executive-level administrative and operational support. Managed events, budgeting, venue sourcing, supplier negotiations, travel arrangements, calendar management, reporting, bookkeeping and stakeholder communications.
Bond Store Administrator - Imperial Logistics
(2016-12 - 2018-06)
Managed warehouse administration, stock control, inventory records, reporting, creditor reconciliations, invoicing, logistics coordination and implementation of warehouse processes including barcoding and stock coding systems.
Procurement Administrative Clerk - The Creative Counsel
(2013-07 - 2014-12)
Supported procurement functions through vendor communication, purchase order tracking, audit preparation, documentation management, payment processing support and procurement reporting.
Librarian - Merafong City Local Municipality
(2011-03 - 2013-06)
Provided customer service to the public, maintained library systems, compiled reports, supported educational and holiday programmes, assisted learners with research and represented the section at meetings when required.
Data Capturer - The Creative Counsel
(2010-02 - 2011-02)
Captured and verified data from multiple sources, maintained records accurately, corrected errors, followed up on outstanding information and ensured data integrity across systems.
National Diploma - Travel & Tourism - Travel Learning College
Programming & Multimedia Web Design - Programming & Multimedia Web Design - Believer's Care Society
Civil Litigation Paralegal Course - Civil Litigation - South African School of Paralegal Studies
Cabin Crew Licence - Cabin Crew - Future Flyers Academy
Matric - Hoerskool Carletonville
