Itumeleng Maleta

With over 10 experience in customer service in the financial industry, I am skilled at developing the right action plan for each of my client's unique needs and committed to manage the creation of long term agreements with my customers. My career goal is to become an industry expert in Sales, SAP and CRM while working in an environment that provides opportunities and adds value. My role as an employee will allow me to expand my technical knowledge while improving the work environment through solutions and team building.

Service Consultant at Nedbank Ltd (2016-02 – 2023-01)

Served as Service Consultant managing customer relationships and financial operations

• Customer Relationship Management with external and internal customers to allocate and follow up with queries.
• Key account management
• Contributing to the development and implementation of business strategies to achieve organizational goals.
• Generating reports on financial discrepancies and presenting findings to management.
• Collaborating with risk management teams to ensure compliance with industry regulations.
• Maintaining organized and accurate filing systems for customer records, transactions, and other relevant documentation.

Finance Multifunctional Consultant at Nedbank Ltd (2014-07 – 2016-01)

Managed financial operations and customer relationship functions

• Tailoring product recommendations to match the customer's financial objectives.
• Seeking out potential customers through networking and outreach efforts.
• Manage customers invoices, and making sure that the invoices are validated with the tracker and processed in a timely manner.

Sales Consultant at Nedbank Ltd (2013-03 – 2014-06)

Developed and implemented sales strategies to achieve individual and team sales goals

• Developing and implementing strategies to achieve individual and team sales goals.
• Maintaining accurate records of sales activities and customer interactions.
• Generating and presenting sales reports to management.
• Month end reports and monthly reconciliation of SAP GL accounts are done.

Post Graduate Diploma in Project Management – Boston College (2009 – 2012)