Customer Service | Sales - Sir Fruit Devland
(2021-10)
- Sale Consultant/Customer service
- Receptionist duties
- Capture orders
- Call Customers for order and Upsell
- Do admin work/Emails
- Follow up with customer that have not ordered for 13 days
- Track orders
- Open accounts and check how much customers owe
- Do customers complain
- Update customers database
- Do schedules
Team Leader - Webhelp SA Outsourcing (PTY) LTD
(2019-07 - 2021-09)
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Established clear communication channels and provided timely feedback to team members
- Developed and implemented team processes to improve productivity and efficiency
- Resolved conflicts in a professional and timely manner
- Encouraged creativity and innovation to develop new solutions to complex problems
- Ensured team members had the resources, tools, and training needed for success
- Evaluated team performance and provided constructive feedback to help team members improve
Adviser | Customer Service - Webhelp SA Outsourcing (PTY) LTD
(2015-11 - 2019-06)
- Planning, developing and implementing PR strategies
- Main campaign & shop direct (littlewoods & very exclusive online catalogues forunited kingdom customers)
- Liaising with and answering enquiries, orders, returns, complains telephonically and emails
- Fully integrated print and digital wholesale and distribution service through deliveries and working in hand with other departments to meet customers needs
- Managing the PR aspect of potential crisis situation
- Collating and analysing complains from different departments to ensure smooth customer service
- Devising and coordinating escalations as per BAU
- Maintaining and updating information on customers accounts
Telesales Agent - Hotel X Traveler
(2015-06 - 2015-06)
- Utilized data analytics to identify customer needs, resulting in an increase in upsells
- Exceeded monthly sales target by through effective lead generation and cold calling
- Delivered product presentations telephonically that highlighted key benefits, resulting in an increase in sales
- Developed a comprehensive network of industry contacts, resulting in an increase in referral sales
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Utilized active listening skills to identify customer needs and offered appropriate solutions
- Maintained accurate records of customer interactions and transactions
- Identified potential sales opportunities and upsold products and services to customers
Telesales Agent - Life n Style Travel Company
(2015-03 - 2015-06)
- Utilized data analytics to identify customer needs, resulting in an increase in upsells
- Exceeded monthly sales target by through effective lead generation and cold calling
- Delivered product presentations telephonically that highlighted key benefits, resulting in an increase in sales
- Developed a comprehensive network of industry contacts, resulting in an increase in referral sales
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Utilized active listening skills to identify customer needs and offered appropriate solutions
- Maintained accurate records of customer interactions and transactions
- Identified potential sales opportunities and upsold products and services to customers
Service Center Controller & Receptionist - Edgars Killanery
(2013-03 - 2016-05)
- The processing of client and consumable orders on a daily basis
- Daily completion of work related administration (filing etc.)
- The logging of service calls and updating client information
- Allocating calls to technicians and managing respective team in line with SLA's
- Responding to/acknowledging all email requests received in a timeously manner
- Telephonic and email client feedback
- Assist when required with other service centre functions
- Must adhere to and meet prescribed deadlines
- Service administrator functions
Replenishment Supervisor - Edgars Sandton
(2010-05 - 2013-02)
- Ensure that the team's goals are regularly met, as well as to develop replenishment strategies to maximize the efficiency of their team
- Managing inventory, addressing staff concerns, analysing inventory performance, and handling forecast changes
- Managed all aspects of order and inventory flow
- Creating a strong relationship with both the internal and external customers
- Reviewing issues, and giving tactical recommendations
- Act as the liaison between corporate demand planning and supply planning
Retailer Associate - Edgars Sandton
(2007-03 - 2010-09)
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Assisted with the setup and takedown of promotional displays
- Organized and maintained the ladies wear section, ensuring a clean and safe environment for customers
