Jaco Nell

Dynamic and results-driven Tourism and Hospitality Executive with over 10 years of experience in luxury travel, premium hospitality, golf tourism, retail management, and client relationship management. Proven ability to design bespoke travel experiences, manage high-value clients, lead operational teams, and drive revenue growth. Recognised for exceptional customer service, strong organisational skills, attention to detail, and the ability to coordinate seamless domestic and international travel experiences.

Passionate about creating unforgettable guest experiences while maintaining the highest professional standards.

SENIOR TRAVEL CONSULTANT & TOUR GUIDE at TOURBROKERS (2022-01 – Present)

• Design and coordinate tailor-made domestic and international travel experiences.
• Lead guided tours throughout Southern Africa.
• Manage client bookings, accommodation, transport and logistics.
• Build strong relationships with suppliers and hospitality partners.
• Deliver exceptional customer service before, during and after travel.
• Coordinate exclusive golf tours and luxury travel experiences.
• Ensure smooth day-to-day tour operations and guest satisfaction.
• Successfully managed multiple large group tours; maintained excellent client satisfaction and repeat business; developed strong supplier relationships across Southern Africa.

SALES MANAGER at BLUE VALLEY GOLF ESTATE (2018-01 – 2022-12)

• Managed operational and commercial performance of a luxury golf pro shop.
• Drove sales growth and implemented strategic sales initiatives.
• Managed daily operations, inventory control and merchandising.
• Supervised and developed staff to deliver exceptional service.
• Coordinated golf tournaments, events and member activities.
• Managed supplier relationships and negotiated agreements.
• Delivered premium customer experiences to high-end clientele.
• Played a key role in increasing revenue through premium customer engagement and strategic sales initiatives.

JUNIOR EVENTS ORGANISER & PROMOTER at SNELCO PROMOTIONS (2012-01 – 2018-12)

• Planned and coordinated events and promotional activities.
• Managed brand promotions and VIP guest interactions.
• Led and trained promotional teams.
• Handled event logistics, setup and on-site operations.
• Built strong relationships with clients and stakeholders.

BACHELOR OF ARTS (BA) in PSYCHOLOGY & TOURISM MANAGEMENT – North-West University (NWU) (2021-12)