Zama Lusanda

Motivated and professional Tourism Management graduate with approximately two years of practical experience in the tourism and hospitality industry. Experienced in reception, reservations, customer service, tour guiding, housekeeping, administration, cash handling and curio shop sales. Hardworking, organised and friendly, with a strong interest in building a career in tourism, hospitality, lodges, hotels and guest services.

Intern | Tourism & Hospitality - Ezemvelo KZN Wildlife – Giant's Castle Nature Reserve

(2023 - 2025)

• Welcomed and assisted guests professionally and responded to guest enquiries.
• Assisted with reception, bookings and reservations.
• Processed payments, billing and accurate cash-ups.
• Sold tickets and assisted guests with tourism activities.
• Worked in the Curio Shop and processed sales.
• Captured tourism data and statistics.
• Assisted with housekeeping and cleaning of chalets.
• Reported maintenance or other identified issues to the relevant supervisor.
• Assisted as a tour guide by providing guests with information and interpretation.
• Provided friendly and professional customer service.

Teacher's Assistant - Enjabulweni Primary School

(2021 - 2022)

• Assisted teachers with classroom activities and lesson plans.
• Supported learners requiring additional assistance and monitored progress.
• Assisted with learner behaviour management and motivation.

N6 - Tourism Management - Mnambithi TVET College

Grade 12 - Mdonswa High School