Telesales consultant / QA / Call centre team leader
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Started as a telesales consultant then promoted to a QA position. Got Promoted to being a call centre team leader. The company is selling CAR INSURANCE, BUILDING COVER, HOUSEHOLD CONTENTS COVER, PORTABLE CONTENTS COVER AND FUNERAL COVER on behalf of MIWAY, HOLLARD, SANTAM, AUTO& GENERAL and CAR TRACKING DEVICE. Debt collection for different companies
Telesales consultant (DEBT COLLECTION & SALES) / QA / Call centre team leader at Kingdom blue holdings (2016-09 – 2026-08)
Started as a telesales consultant then promoted to a QA position. Got Promoted to being a call centre team leader. The company is selling CAR INSURANCE, BUILDING COVER, HOUSEHOLD CONTENTS COVER, PORTABLE CONTENTS COVER AND FUNERAL COVER on behalf of MIWAY, HOLLARD, SANTAM, AUTO& GENERAL and CAR TRACKING DEVICE. Debt collection for different companies
Customer Service Representative / Call centre team leader at Intelli BPO (2011-01 – 2016-09)
I started as a customer service representative then promoted to being a call centre team leader where We provide Sales, Customer Care, Records Retriever, Medical Billing, Technical Support and other BPO services.
Telesales consultant / QA DEBT COLLECTION & SALES at iCall Solutions (2005-01 – 2010-11)
Worked as telesales consultant then promoted to being a QA. The company was selling Funeral Cover, cellphone contracts, life cover medical aid, also doing Debt collection for different companies
Matric – Fons Luminis high school (2004)
Certificate of completion in APPLICATION OF POPI ACT – Motus eStudy
Certificate of completion in TCF - TREATING CUSTOMERS FAIRLY – Motus eStudy
Certificate of completion in CYBER ESSENTIAL SERIES - Information security – Motus eStudy
Certificate of completion in CYBERSECURITY - CUSTOMER EXPERIENCE – Motus eStudy
Call centre and computer Certificate – Cornerstone supreme
