Jacobus Galvin
IT Engineer | IT Technician | Desktop Support
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About
Skilled IT professional with extensive experience diagnosing, troubleshooting, and repairing hardware and software issues. Proven track record in improving system performance, reducing downtime, and delivering technical support for a variety of computer systems. Adept at installing, configuring, and maintaining both hardware and software, with a passion for problem-solving and technical troubleshooting.
Known for exceptional customer service and a methodical approach to resolving complex technical challenges.
Experience
Experience
IT Technician / Entrepreneur / Owner, 01/2000 - Present
TekSure PC Repairs & Services - Paarl, Western Cape
- Diagnosed and resolved complex hardware and software issues, achieving a 30% reduction in downtime.
- Installed and maintained computer hardware, including motherboards, hard drives, and peripherals, as well as software applications for clients.
- Configured networking hardware (routers, switches, hubs) and set up secure VPNs for clients..
- Delivered remote technical support using TeamViewer and AnyDesk, ensuring fast resolution of issues.
- Designed and assembled custom PCs for clients based on their specific needs, including both hardware and software configurations.
- Performed routine maintenance, such as antivirus scans, backups, and system updates, to ensure optimal system performance.
- Trained clients on system usage and new technology implementations.
- Configured Raspberry Pi and Linux servers for small businesses, enhancing capabilities
- Delivered remote support for live events, ensuring uninterrupted operations
Nampak Divfood - Paarl, Western Cape
- Managed production operations on-site and remotely, ensuring all systems and processes operated efficiently.
- Utilized JDE Oracle and Citrix to oversee operations, troubleshoot issues, and maintain quality standards.
- Led a team in solving complex problems and improving operational efficiency using Root Cause Analysis techniques.
Nampak Divfood - Paarl, Western Cape
- Managed production processes on-site and remotely using Citrix and Oracle JDE.
- Troubleshot recurring operational issues, applying problem-solving skills to implement lasting solutions.
- Conducted training on technical processes, enhancing team performance and reducing errors.
Nampak Divfood - Paarl, Western Cape
- Operated and maintained automated assembly lines to meet production schedules and quality standards
- Collaborated with cross-functional teams to optimize manufacturing processes and address challenges
Education
Education
IT Engineer: Optimi College
(CompTIA A+, N+, Security+, Server+), 01/2024
High School Diploma: Labori High School 01/1999
Certifications
- CompTIA A+
- CompTIA N+
- CompTIA Server+
- CompTIA Security+
- Microsoft Azure: Security Concepts
- Azure Administration Essentials Training
- Microsoft 365: Administration
- Manage Virtual Machines in Azure
- Microsoft Entra ID Fundamentals
- Wireless Networking Essential Training (UniFi)
- Introduction to Responsible AI
- Troubleshooting IT Remote Administration
- Office 365 for End Users
- Customer Service Foundations
- First Line Management Skills Program
- Introduction to Image Generation
- Introduction to Generative AI
- Excel 101: The Fundamentals of Excel
- Excel 202: Advanced Data Analysis
