Jacques van Heerden

Experienced retail manager and security professional with diverse background spanning retail management, driver operations, security affairs, and undercover surveillance.

Currently Assistant Store

Manager at Superspar Stellenbosch with extensive experience in store operations, financial performance, staff management, and customer service.

Assistant Store Manager at Superspar Stellenbosch (2022-04 – 2025-10)

• Ensure achievement of store's financial performance by driving and maximising sales through execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team
• Efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration
• Successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image
• Support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager
• Assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed
• Execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets
• Attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR
• Facilitate the brand being the customer's first choice health and beauty retailer by living and driving the company values

Site Manager/Store Manager at GBBC (JR Convenience Foods) (OK Franchise) (OK Express and OK Minimark) (2017-08 – 2022-03)

JR Convenience Foods August 2021 – March 2022. GBBC August 2017 – July 2021

• Customer Service
• Ordering of stock
• Taking care of expired stock and stock to be returned
• Responsible for tidiness on floor and stockroom
• Security awareness
• Fault reports
• Override cashier till
• Allocate tasks to floor staff
• Production to Deli staff
• Hygiene of Deli
• Assist merchandiser with merchandising stock
• Responsibility of staff schedules, cash up, Fin sheet & Reports
• Forecourt responsibility
• Fuel reports
• Monthly account reports

Driver at Euro Haus Bakery/Bistro (2016-12 – 2017-08)

Business closed

• Deliveries
• Collection of stock
• Responsibilities on delivery vehicle

Self employed with friend at Butter Créme Confections (2016-02 – 2016-08)

Shop closed August 2016

Driver/General Worker at CBA Plant Hire (2013-05 – 2016-01)

Senior Driver at The Gas Shoppe (2011-05 – 2012-10)

Retrenched. Business closed

Sales Consultant at Urban Style Marketing (2010-03 – 2011-02)

Business closed

Site Supervisor at Bzone Security (2006-04 – 2010-02)

Warehouse Supervisor at Tafelberg Furnishers, Bellville (2005-12 – 2006-03)

Inspector at Enforce Guarding (2004-11 – 2005-11)

Supervisor over Surveillance Detection Team at Wackenhut - Group Four Falck (2001-04 – 2004-06)

Site Manager at Pyramid Abattoir at Diligence Services Holdings (1998-11 – 2001-03)

Shop Assistant/Cashier at Clicks Stores (1997-11 – 1998-09)

Casual Shop assistant/Cashier at Edgars Stores Ltd. (1996-07 – 1997-10)

Sales Representative of Division: Heritage Interiors at Houseware Exclusive (1995-08 – 1996-04)

Does not exist anymore

Rifleman at South African National Defence Force (1993-01 – 1995-08)

Matriculation in Secondary Education – State President C.R. Swart High School (1990 – 1992)

Preliminary course in Wine Studies – Cape Wine Academy

Security Certification in Security – Platoon Security

Computer Training in Information Technology – Computer Academy

Training in Office Skills – MIC