Store Manager/ Cluster Manager at Burnt Studios (2023-10 – 2025-08)
- Oversee day-to-day store operations
- Ensure achievement of sales targets and KPI's
- Manage stock levels, order and inventory control
- Train and supervise store staff
- Conduct monthly performance reviews and provide coaching/feedback
- Ensure excellent customer service standards
- Handle esculated customer complaints or issues
- Ensure adherence to company policies and procedures
- Continously seek improvements in business processes, products and technology and manage the change process when improvements are implemented
- Builds strong relationships that encourages loyalty in business
- Manage and support multiple store managers within the cluster
- Ensure consistency in operations across all stores
- Analyze sales and performance metrics for each store
- Identify underperforming locations and support improvement efforts
- Conduct regular store visits
- Contributing to a positive and supportive team culture
- Monitor and develop store managers and high potential staff
- Work closely with Retail Sales Manager and Head of operations
Store Manager at SissyBoy (2019-04 – 2023-05)
- Set, Plan & Strategise in achieving daily, weekly and monthly targets
- Promoting a positive customer perception and continuously developing relationships aligned to company values
- Handling, resolving customer complaints and dissatisfactions
- Deal with all HR related elements within the business
- Daily banking and managing budgets
- Weekly stock taking to ensure stock level accuracy
- Recruiting, training, supervising staff
- Monthly performance reviews
- Overseeing pricing and stock control
- Follow up with customers when necessary to drive repeat business
Sales representative/ Visual Merchandiser at Nike (2018-04 – 2019-02)
- Providing accurate information to customers
- Maintaining the appropriate level of functional and technical expertise including knowledge of products, procedures, service systems
- Maintaining healthy and tidy work environment
- Responsible to maintain displays according to standards
- Maintaining excellent customer service
- Identify customers needs and recommend appropiate products
- Provide product information, features, pricing and availability
- Upsell and cross sell products to increase sales
- Meet monthly sales target
- Actively promote in-store promotions
- Implement brand guidelines to ensure consistent store presentation
