Jade Ferguson

Career-driven and customer-focused professional with extensive experience across fleet management, automotive service advising, customer relations, administration, billing, debtors and operations. Recognised for strong communication, problem-solving, negotiation and conflict-resolution skills, with a consistent focus on service excellence, customer satisfaction, accurate administration and achieving results. Experienced in working with diverse customers, merchants, workshops and internal stakeholders, including after-hours support and complex query resolution.

Service Advisor - MMG Nissan

(2026-08)

Temporary Position

• Managed vehicle bookings, service and repair progress, workshop handovers and customer communication.
• Ensured customer satisfaction and accurate completion of service administration.
• Recorded visible vehicle damage and ensured customer acknowledgement.
• Monitored workshop progress, carry-over work, parts availability and outstanding repairs.
• Proactively communicated delays, additional work and repair requirements to customers.
• Identified and promoted additional required work and coordinated costing and customer authorisation.
• Ensured maintenance-plan work was correctly authorised and followed company procedures.
• Resolved customer queries and complaints within policy guidelines.
• Coordinated vehicle delivery, cleanliness, invoice explanations and authorised payment arrangements.
• Processed payments and ensured vehicles were released only against payment or authorised agreements.
• Monitored cash sales and worked toward achieving or exceeding customer CSI targets.

Fleet / Customer Management - RT46 WesBank Fleet

(2024-06 - 2026-06)

Contract Ended

• Manage customer call cycles, customer forums, visitations and travel planning.
• Prepare meetings, minutes and records of customer interactions, and provide customer training.
• Compile CAT A, B and C reporting, including data analysis, recommendations and fleet-related resolutions.
• Manage merchant interactions, visitations, queries and SLA compliance.
• Prepare and publish monthly client billing packs, including tax invoices and supporting fleet reports.
• Reconcile asset, oil, maintenance, fuel, toll and consolidated transaction reports to invoices.
• Support customer payment collections and manage credit limits and payment requirements.
• Maintain customer documentation on the FirstRand system for risk and KYC compliance.
• Manage merchant payments, merchant details and related queries.
• Resolve customer service queries involving card blocks/unblocks, forecourt declines, vehicle repairs and call-centre interactions.
• Provide quality assurance on customer communication, reporting and feedback, including after-hours and weekend support.
• Manage vehicle downtime by coordinating customers, merchants, inspection teams and the call centre.
• Reconcile outstanding clearances, completed repairs, invoices, open job cards and unresolved customer actions, escalating where required.
• Assist with new-client onboarding on Miles and profile creation on Credit Online.

International Qualified Service Advisor & Relieving Service Manager - Kelston Motor Group / Volkswagen

(2019-09 - 2024-05)

• Managed vehicle bookings, service and repair progress, workshop handovers and customer communication.
• Ensured customer satisfaction and accurate completion of service administration.
• Recorded visible vehicle damage and ensured customer acknowledgement.
• Monitored workshop progress, carry-over work, parts availability and outstanding repairs.
• Proactively communicated delays, additional work and repair requirements to customers.
• Identified and promoted additional required work and coordinated costing and customer authorisation.
• Ensured maintenance-plan work was correctly authorised and followed company procedures.
• Resolved customer queries and complaints within policy guidelines.
• Coordinated vehicle delivery, cleanliness, invoice explanations and authorised payment arrangements.
• Processed payments and ensured vehicles were released only against payment or authorised agreements.
• Monitored cash sales and worked toward achieving or exceeding customer CSI targets.

Receptionist & Debtors Clerk - Red Guard Security

(2014-03 - 2019-08)

• Managed front reception and debtors administration.
• Booked technical job cards and completed contracts for new clients.
• Handled banking, stationery ordering and walk-in customer assistance, including quotations.

Master Service Advisor - Weirs Toyota

(2012-02 - 2013-11)

• Completed Service Advisor Level 1 and Level 2 Master Service Advisor training.
• Managed bookings, authorisations, costing and invoicing on Automate.
• Worked on E-Toyota and conducted vehicle walk-arounds with customers and technicians.
• Managed cash sales and work-in-progress activities.

Admissions Clerk - Life Queenstown Private Hospital

(2011-07 - 2012-01)

• Managed daily admissions, filing and discharges.
• Followed up on authorisations and handled telephone enquiries.

Billing & Invoicing Clerk - Charteris & Barnes

(2008-03 - 2011-02)

• Processed billing and invoices, timesheets, disbursements and leave registers.
• Provided reception and general administrative support.

Bookkeeper & Administrative Clerk - Tolboy’s Driving School

(2007-06 - 2008-03)

• Assisted clients and liaised with the Traffic Department regarding learner and driving licences.
• Supported bookkeeping and general administration.

Sales Consultant → Admin / Chief Clerk → Training Manager - Lewis Stores Retail

(2004-08 - 2007-03)

• Handled sales, administration, debt collection, stock control and debtors.
• Progressed into training and branch-management responsibilities, including managing the Cofimvaba branch.

Cashier / Customer Service - Magers Pharmacy

(2003-10 - 2004-08)

• Handled cashiering, cash-up procedures and customer service.
• Managed Foto First printing and processing, laboratory upkeep and passport photographs.
• Assisted customers with digital cameras and switchboard duties.

Receptionist - CVS College

(2001-06 - 2002-12)

Also worked in March 2003 and during school holidays.

• Performed reception, typing, secretarial and client liaison duties.

Grade 12 / Standard 10 - English, Afrikaans, Business Economics, Computer and Biology - Hangklip High School (2002)

Home Care Course; HIV & AIDS Certificate - Accord Business Academy (2003)

Xhosa Language & Computer Course - CVS College (2003)