James Mangunza

Congolese CSI & CSR Guru

Community Development, Social Management & Cohesion specialist.

Creating a high-performance culture and attracting, engaging, nurturing and retaining high-caliber talent for building cohesive communities.

Monitoring CRM systems on a daily basis. Queries / loadings / Resolutions

Ad-hoc Functions

Approving Payments on AMS and Aeon from Deposit request Queue

Loadings of customers deposit via automated systems

Filing

Assisting helpdesk with training

Ensure training is attended; staff are trained on a regular basis once system development has taken place. (Weekly –Monthly)

Weekly departmental meetings chaired, and agenda’s drawn up and action plans put in place.

Attend Management meetings when required to resolve queries (Weekly –

Monthly

Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media

• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level
• Attend events to leverage opportunities to acquire new business and build solid relationships with key customers
• Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business
• Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns
• Briefs and manages vendor contract deliverables
• Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities• Coordinate and manage logistics and execution of promotions and activation events • Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities

Skills: Account Management · Advertising · Project Management · Ticket Operations · Trade Marketing · Marketing Strategy · Public Relations · Social Media Marketing• Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO

• Paid media

• Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities• Coordinate and manage logistics and execution of promotions and activation events • Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO

• Paid media

• Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities Skills: Account Management · Advertising · Project Management · Ticket Operations · Trade Marketing · Marketing Strategy · Public Relations · Social Media Marketing

Skills: Multitasking · Marketing Management · Presentations · Problem Solving · Sales Finance · Communication · Negotiation · New Business Opportunities · Client Relations · Business Planning · Analytical Skills · Salesforce.com · Event Management · Product Marketing · Project Management Body of Knowledge (PMBOK) · Training · Finance · Budgeting

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University of the Witwatersrand

Bachelor’s Degree, Accounting and Finance

2014 - 2016