Jan Henning

I am a dedicated and results-oriented professional with strong experience in sales, customer service and client relationship management. I am a confident communicator who builds positive relationships with clients and colleagues while maintaining a professional and service-focused approach. I am highly organised, reliable and able to work effectively under pressure while managing multiple responsibilities.

I am confident in identifying client needs, providing appropriate solutions and working towards achieving both individual and company targets. I am a motivated and adaptable individual who takes pride in delivering excellent service, overcoming challenges and continuously developing my skills. I am committed to making a positive contribution to any organisation I am part of.

Loan Officer at Dial-A-Money (2018-01 – Present)

• Loan Officer
• Loan Application Processing
• Client Consultation & Financial Assistance
• Credit & Affordability Assessments
• Loan Documentation & Verification
• Debt Collection & Payment Follow-ups
• New Client Acquisition
• Cash Handling & Financial Transactions
• Complaint Resolution
• Office Supervision
• Client Retention & Follow-up

Rental Agent (RSA) / Team Leader at Dollar Thrifty Car Rental (OR Tambo International Airport) (2016-01 – 2018-12)

• Frequently marketed and recommended upgrades and various high-grade amenities
• Handled upset customers, conflicts and challenging situations
• Managed multiple telephone lines, handled reservations, answered customer enquiries and provided quotations
• Ensured that customers remained satisfied and received a high standard of service
• Opened rental contracts and sold additional insurance coverage and accessories
• Created and managed corporate accounts
• Processed vehicle rental transactions, insurance coverage and credit card payments using the computer system
• Received returned vehicles and inspected tyres, accessories and other vehicle components, while processing damage-related complaints
• Responded to telephone enquiries and directed customers to the appropriate departments or services
• Updated vehicle inventory records and monitored vehicles in use or undergoing maintenance
• Explained the terms and conditions of rental agreements

Sales Representative at Financial Services Home Loans (2012-01 – 2016-12)

• Cold calling
• Meeting with clients
• Managing sales and consultants
• Administration and Marketing
• Maintaining Client Satisfaction

Matric – Hoërskool Brandwag (2006-01 – 2011-12)