Jane Clarkson

Learning & Development Professional with over 10 years' experience designing and delivering technical, functional, and behavioural training across financial services, media, and corporate environments.

Experience in onboarding, compliance-driven training, management development, and product sales training within regulated and performance-driven environments. Experienced in design, facilitation, formative and summative assessment, stakeholder engagement, and training evaluation. Passionate about creating exciting learning experiences that engage staff and drive measurable behavioural change and business performance.

Lead Partner (Volunteer) at Citizen Leadership Lab (Stanger Heights Primary) (2025-09 – Present)

I am part of the Leaders for Education programme by Citizen Leadership Lab, which pairs public school principals with private-sector leaders for a year-long pro bono leadership experience. The programme builds strong school leadership. Principals support teachers, drive innovation, and boost motivation, creating positive learning environments and systemic change. Business leaders gain insight into public school challenges and improve their own leadership skills through this collaboration

Training Manual Creator at AGC Training (Remote) (2025-07 – 2025-11)

• Researched and developed training manuals and structured learning materials across multiple subject areas
• Utilised Insightly, Google Workspace, Freshcaller and SparkHire
• Designed content aligned to adult learning principles to ensure clarity and engagement

Paralegal at De Rauville Inc Attorneys and Conveyancers (2016-11 – 2018-02)

• Managed residential property transfers from instruction to registration with minimal supervision
• Liaised with clients, bond attorneys, municipalities, and lodging agents to coordinate timelines and documentation
• Prepared transfer documents and reconciled all financial transactions to ensure accuracy and compliance

Sales Agent at Holloway Properties (2015-08 – 2016-11)

• Managed the full residential sales process from listing to signed agreement
• Secured new mandates and maintained strong seller relationships
• Negotiated prices, commission structures, and terms of sale
• Finalised sale agreements and ensured smooth handover to transfer

Owner & Lead Facilitator at Lotus Training (Services SETA Accredited) (2010-11 – 2015-12)

• Delivered and assessed NQF Level 4 General Management Learnerships for corporate clients, including Mondi and Mr Price
• Conducted training needs analyses and developed structured learning programmes aligned to organisational goals
• Facilitated behavioural and operational training across diverse learner groups
• Conducted formative and summative assessments in line with SETA requirements
• Maintained accreditation standards, compliance documentation, and learner records
• Managed client relationships, stakeholder engagement, and programme reporting

Learning & Development Manager at American International Group (AIG) (2003-12 – 2007-08)

Oversaw the L&D Function for the direct marketing and sales division within a regulated financial services environment

• Conducted organisational training needs analysis and developed annual business training plans
• Designed and delivered FSA-aligned product training for call centre staff
• Delivered structured onboarding and induction programmes aligned to Financial Services Authority requirements
• Developed and maintained Training & Competence frameworks to meet regulatory standards
• Partnered with senior leaders to build management capability and improve performance outcomes
• Managed L&D budget, reporting, and compliance documentation
• Measured training effectiveness and call centre performance through feedback, behavioural observation, and performance indicators

Management Development Adviser at BBC World Service (2000-09 – 2003-11)

Provided a coherent range of learning and development activities to support the development of managers in World Service

• Managed a cross-departmental personal development programme for 12 World Service staff, delivering tailored one-to-one coaching and development planning
• Designed and facilitated performance appraisal training to embed consistency and accountability across management teams
• Delivered induction programmes for newly appointed managers, accelerating integration and performance readiness
• Oversaw and managed the training budget, ensuring cost-effective deployment of learning resources

Training Projects Organiser – BBC News at BBC (2000-01 – 2000-08)

• Managed development secondment schemes from application to placement
• Led implementation of a digital training database to track participation and development activity (LMS system)
• Delivered creativity and teamworking sessions on BBC-wide induction programmes
• Conducted departmental training needs analysis and coordinated training plans

Executive Development Assistant at HSBC (1998-05 – 1999-12)

• Coordinated international management development programmes across global branches
• Supported graduate recruitment initiatives and senior stakeholder engagement
• Managed programme logistics, communications, and executive-level coordination

HR & Administrative Support at WH Smith, Henderson Investors, TWI

TV Journalist at South African Broadcasting Corporation

MSc in Human Resources – South Bank University

National Diploma in Journalism – Natal Technikon

Matric Exemption – Durban Girls' College