Janelle Van Der Lilly

Highly experienced Office Administrator and Personal Assistant with over 16 years of experience supporting the operational, administrative, and client service functions of a busy legal practice. Strong track record in administration, office coordination, billing, client onboarding, and executive support. Experienced in managing confidential information, coordinating workflows, training staff, and maintaining strong client relationships.

Known for professionalism, reliability, attention to detail, and the ability to ensure efficient office operations in fast-paced environments.

OFFICE ADMINISTRATOR/P.A at BAGRAIMS ATTORNEYS (2009-01 – Present)

Provide comprehensive administrative and operational support to management and legal staff. Successfully supported the operations of a busy legal practice for over 16 years. Developed extensive knowledge of legal administration, billing, client management, and trust account procedures. Built and maintained strong professional relationships with clients and colleagues. Demonstrated versatility by supporting reception, legal administration, accounts functions, and office operations.

• Coordinate diaries, appointments, consultations, meetings, and scheduling requirements.
• Act as a key point of contact for clients, ensuring professional and efficient communication.
• Manage client onboarding processes and maintain accurate client records.
• Prepare and process invoices using Bill4Time and Sage software.
• Monitor outstanding accounts and follow up on overdue payments.
• Prepare correspondence, reports, and documentation through Dictaphone typing.
• Maintain billing trackers and assist with daily operational briefings.
• Manage incoming calls, emails, and client enquiries.
• Maintain confidential legal records and filing systems.
• Train and support new staff members on office procedures, systems, and workflows.
• Assist in maintaining efficient office systems and ensuring smooth daily operations.

SECRETARY/GENERAL ALL ROUNDER at AVENANT RAPPOPORT ATTORNEYS (2006-01 – 2009-12)

Customer Service / Sales Rep / Stockroom Assistant at EDGARS RETAIL STORES (2000-01 – 2006-12)

• Sales Rep responsible for kids wear department
• Stockroom assistant

National Senior Certificate in Matric – Athlone High School (2000-12)