Rachael Mufas

Proactive and detail-oriented Office Administrator with over 4 years of experience managing administrative operations, customer service, and office support. Skilled in coordinating schedules, processing documentation, and improving workflow efficiency. Adept at using Xero Accounting Software and Microsoft Excel for reporting, invoicing, and data management. Recognized for fostering teamwork, enhancing office productivity, and maintaining a professional work environment.

Office Administrator - Race-tec Motorsport

(2025-01)

• Manage administrative tasks including filing, scheduling, and customer correspondence.
• Process warranty claims and track resolution status.

Office Administrator - Racetec Motorsport

(2023-03 - 2024-12)

• Processed and followed up on warranty claims, ensuring timely resolution and customer satisfaction.
• Maintained accurate records and documentation for claims.
• Used Xero for invoicing, expense tracking, and financial reporting.
• Created and managed Excel spreadsheets for reporting and administrative planning.

Office Administrator / Management - Kleen Up

(2025-01 - 2025-03)

• Served as Office Administrator responsible for full administrative operations including invoicing, quotations, answering calls, client meetings, bookings, and general office administration.
• Managed incoming and outgoing calls, scheduled meetings, and handled client correspondence professionally.
• Successfully completed a three-month probation period and was promoted to Management in March 2025.
• Managed and coordinated the Import Team, ensuring smooth operations, compliance, and operational efficiency.

Office Administrator - Cape Union Mart

(2021-03 - 2023-02)

• Provided administrative support including data entry, appointment scheduling, and file management.
• Assisted in customer service and product warranty claims.

Office Administration - Silulo (2022 - 2024)

O Level Certificate - Excel College (2020)