Senior Medical Administrator | Patient Care Coordinator | Medical Aid Authorisations Specialist | Healthcare Operations | CRM Management | Customer Service Excellence
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I am a dedicated Healthcare Administration Professional with over 15 years of experience in medical administration, patient support, medical aid authorisations, customer service, and operational coordination.
Throughout my career, I have worked closely with patients, healthcare providers, and medical schemes to facilitate authorisations, funding approvals, quotations, and treatment support. My experience includes CRM management, reporting, workflow optimisation, customer relationship management, and process improvement.
I am passionate about delivering exceptional service, building strong professional relationships, and helping organisations improve efficiency while maintaining excellent patient care standards.
My key areas of expertise include:
I am open to opportunities in Healthcare Administration, Patient Care Coordination, Customer Success, Client Services, and Operations Coordination, including remote and hybrid positions.
Manage end-to-end medical scheme authorisation processes, ensuring accurate and timely approvals.
Coordinate patient funding solutions and private quotations for medical equipment.
Provide patient support and resolve complex enquiries while maintaining high service standards.
Maintain CRM data integrity and improve workflow efficiency through system optimisation.
Deliver remote support to patients and healthcare professionals.
Train team members on system enhancements and administrative processes.
Processed high volumes of medical aid authorisations for CPAP and related medical equipment.
Assisted patients in securing funding approvals and suitable treatment solutions.
Built strong relationships with healthcare professionals to facilitate patient care.
Produced operational reports to support business decision-making.
Maintained excellent patient satisfaction through effective communication and problem resolution.
15+ years of healthcare administration, customer service, and operations experience.
Employee of the Year Award Recipient.
Consultant of the Year Award Recipient.
Customer Service Award Recipient.
Extensive experience in medical aid authorisations and patient funding coordination.
Proven ability to train staff and improve operational processes.
