Jaques Vermeulen

I believe honesty and communication is of utmost importance for excellent customer service. I have a passion for detail in everything I do. It would be a fantastic opportunity for me to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth. I believe that appointing me will be an advantage to your company.

W o r k E x p e r i e n c e

IT TRUST

IT Support Helpdesk

April 2018 – December 2022 |

Responsibilities:

• Support various company’s with all their support issues
• Assisted clients remotely
• Log calls with external 3 party company’s
• Make use of call logging systems MSP Manager
• Nable for remote access
• Assisted field technicians
• Setup of new pc’s and laptops

Senior Engineer

August 2015 – March 2018 |

Skilled in:

• 4 years experience with Windows XP, Windows Vista, Windows 7/8/10 and MS Office 365 (2003 – 2013)

• Configurating Microsoft Office Application / Basic troubleshooting in Word/Excel and Outlook etc.
• Troubleshooting hardware issues and replacing hardware on both desktops and laptop computers
• Basic understanding and troubleshooting of how a network functions / communicates / integrates with end devices and systems
• Installing / uninstalling software
• Patches
• Updates on Desktops and Laptops

Senior Engineer

January 2006 - July 2015 |

Skilled in:

• Practical Experience in Software & Hardware Support
• Support assisting a large employee based with their problems & Queries, testing, and solving problems.

• Desktop:
• Support Daily
• Backups
• Support on all Hardware & Software Problems
• Problems Installations
• Logging Calls
• Completing Projects & Rollouts

Senior Engineer

January 2006 - July 2015 |

Skilled in:

• Practical Experience in Software & Hardware Support
• Outsourced to different company’s Local technical support assisting a large Employee base with their queries, testing, and solving problems.

• Desktop:
• Support Daily
• Backups
• Support on all Hardware & Software Problems
• Problems Installations
• Logging Calls
• Completing Projects & Rollouts

IT & Communication Specialist

Outsourced to SITA

January 2001 – December 2005 |

Project scope and objective:

The project objective is to assist the South African police service in replacing their aged workstations, notebooks, printers, and facsimile at the identified police stations.

Experience:

• Installation of PC’s
• Ghosting Hard Drives
• Windows
• Configuration
• Network
• Configuration User
• Configuration Printer
• Sharing Connection
• Equipment

IT Technician

January 2000 – December 2000 |

Skilled in:

• Repairing and assembling of computers
• Support on micro lending financial system (Profin)
• Customer Support and Service to branches countrywide
• Stock keeping / orders of Hardware and software component

Debtors Clerk

January 1995 – December 1999 |

Skilled in:

• Capture debtor’s accounts on applicable systems
• Liaison with doctors as well as hospital patients
• Handling of patient and medical enquries
• Follow up of outstanding hospital debts
• Receiving of payments issue of receipts
• Forwarding of letters and accounts to patients / medical aid 
• Assist with admissions at hospital as needed.

S e c o n d a r y E d u c a t i o n

National Senior Certificate

Technical College Pretoria

Year Educated: 1993

• Subject:
• Afrikaans
• English
• Business Economics
• Criminology
• Computer Science
• Economics

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