Jarred Hector

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Support Consultant - Achievement Awards Group

(2025-11)

• Provided first- and second-line support to customers via phone, email, and ticketing systems, ensuring timely resolution of queries and issues.
• Diagnosed and troubleshot technical and functional problems, escalating complex cases to appropriate teams when necessary.
• Maintained high levels of customer satisfaction by delivering professional, empathetic, and solution-oriented service.
• Logged, tracked, and managed support tickets using CRM/helpdesk systems, ensuring accurate documentation and follow-up.
• Collaborated with cross-functional teams (development, QA, product) to resolve recurring issues and improve system performance.
• Built strong relationships with customers to enhance satisfaction and loyalty.
• Met or exceeded key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores
• Ensured compliance with service level agreements (SLAs) and company support standards.

Payments Administrator - Currency Hub - Cape Town

(2025-01 - 2025-08)

• Process outward SWIFT payments
• Process BOP payments on banking system
• Process clients withdraw requests
• Monitor and action client email queries daily
• Verify client banking details, Ncino
• Preparing manual BOP payment forms
• Self-motivated, with a strong sense of personal responsibility
• Provide professional services and support in a dynamic work environment

AIT - Approval International Transfer - Currency Hub - Cape Town

(2024-11 - 2025-01)

• Guide clients through AIT application process, including explaining requirements, collecting documents, and submitting to relevant authorites
• Liaise with South Africa Revenue Services to facilitate AIT approvals under the Foreign Investment Allowance
• Monitor the status of AIT applications and follow up with clients and banks to avoid delays.
• Ensure all AIT related documentation is complete, compliant, and securely stored.
• Stay up to date with SARB AND SARS exchange control rules and how they impact client transfers and operations.
• Assist in on-boarding new clients from an AIT perspective, ensuring they understand the process and are prepared for documentation requirements
• Contribute to continuous improvement of AIT workflows and tools to enhance operational efficiency and client experience

On-boarding Administrator - Currency Hub - Cape Town

(2024-01 - 2024-11)

• KYC and FICA verification, risk rating, PEP and Due diligence
• Opening of accounts with business partners
• Compliance checks and creation of documents sent to clients Ncino
• Process flow management (ZOHO)
• Conversion of all registrations through client portal (ZOHO CRM)
• Liaising with the bank AML, Account opening department
• Taking of incoming calls for client queries
• Communicate decisions to customers calmly and confidently and able to present key points for customers to fully understand policy and procedure
• Adapt and plan appropriately to manage own workload
• Furnish productivity stats/target to Team Leader on a daily basis (SLACK)

Data Administrator - GPA Consulting and Training - Cape Town

(2022 - 2024)

• Extract Data from a variety of platforms
• Match and reconcile data across different systems and platforms
• Use excel or organise and clean and validate data
• Generate and maintain daily and weekly reports
• Handle sensitive information and high level of confidentiality and integrity
• Resolve complaints where possible and escalate promptly in line with procedures

National Certification - Business Management N4, N5 and N6 - Falsebay College Fish Hoek Campus (2020-01 - 2022-12)

Matric Certificate - Steenberg High (2019)